Index
 QuickLink MessageCenter

To find out more about a particular topic, click the left mouse button on the topic that you are interested in.

Introduction

Getting Started...

How To...

Menus

File Menu

Edit Menu

Setup Menu

Connect Menu

Fax Menu

Voice Menu

Appendices

Glossary of Terms

Troubleshooting

Error Codes

Script Language Reference

ASCII Chart

System Voice Files


File Menu Help
File Menu Options

Send File

Receive File

Capture Text

Print...

Printer Setup...

Exit


Data Communications -- Send
Send File

Information may be sent to remote computers using the Send File option.  Any type of file may be sent including word processing documents, spreadsheets or even program files (EXE's).

QuickLink MessageCenter provides several transfer protocols for sending files.  Protocols provide an efficient way to organize data and control error correction during the transfer.  Error correction is necessary to ensure that data is received in the same form as it was sent.  It is important to note that both computers, the sending and the receiving, must use the same transfer protocol.

Protocol Descriptions

ASCII File Transfer

KERMIT File Transfer

SUPER KERMIT File Transfer

XMODEM File Transfer

XMODEM-1K File Transfer

XMODEM-CRC File Transfer

YMODEM File Transfer

YMODEM-G (batch) File Transfer

Related Topics:

How to send a file


ASCII Protocol (send)
ASCII File Transfer Protocol

Sending with ASCII

The ASCII file transfer protocol is for sending basic  DOS text files.  DOS text files do not have any formatting within them as with a word processor.  For example, documents created in Windows Notepad are ASCII text files.  Documents created in Windows Write are not ASCII text files.

The ASCII transfer provides for no error correction.  If line noise distorts the data, it will not match the file as it was sent.  In many cases, the distortion will be obvious and may be edited using any ASCII text editor.

Related Topics:

How to send a file


Kermit Protocol (send)
Kermit File Transfer Protocol

Sending with Kermit

The Kermit transfer protocol was primarily designed for data transfers to and from mainframe style computers.  Kermit  is a batch transfer protocol that allow multiple files to be sent at the same time.  The Kermit protocol sends data is very small packet sizes which will decrease transfer speed.

Related Topics:

How to send a file


Super Kermit Protocol (send)
Super Kermit File Transfer Protocol

Sending with Super Kermit

Super Kermit is a useful protocol for transferring data over data networks such as Telenet and Tymnet.  These networks have long communication delays that significantly degrade the performance of file transfers.  Multiple packets of information are sent at one time which help overcome the delays on the data networks.

Super Kermit also has a simple data compression ability that increases transfer performance.

Related Topics:

How to send a file


Xmodem Protocol (send)
Xmodem File Transfer Protocol

Sending with Xmodem

The Xmodem transfer protocol, also known as Xmodem Checksum, is one of three Xmodem type transfer protocols.  In all of the Xmodem type protocols, data must be sent using the line settings, 8 data bits, 1 stop bit and no parity.  If the line settings are set to anything other than this, they will automatically be changed during the transfer.

Xmodem sends data in a smaller packet size (128 bytes) and uses a checksum method of error correction.  The checksum method compares two computations, one calculated by the sending computer before a packet is sent and one calculated by the receiving computer after the packet is sent.  If these numbers match, the data was assumed to be transferred correctly.  This method provides for a high degree of error correction, but it is possible for an error to go undetected.

Related Topics:

How to send a file

Xmodem-1K File Transfer Protocol

Xmodem-CRC File Transfer Protocol


Xmodem-1K Protocol (send)
Xmodem-1K File Transfer Protocol

Sending with Xmodem-1K

Xmodem 1K is very similar to Xmodem Checksum with the exception that it send packets of data 1K (1024 bytes) at a time.  Provided that no error are detected, Xmodem 1K will send the data in 1K packets for as long as possible.  The increase in packet size, boosts performance over the standard Xmodem Checksum.

Xmodem 1K is, in essence , the same protocol as Ymodem.  Ymodem, however, has the ability to send multiple files at one time where Xmodem 1K can send only one at a time.

When sending data using the Xmodem 1K protocol, if the receiving computer does not support this protocol,  QuickLink will fall back to the Xmodem CRC protocol, which in turn will fall back to the Xmodem Checksum protocol if the receiving computer does not support  the Xmodem CRC method either.

Related Topics:

How to send a file

Xmodem-File Transfer Protocol

Xmodem-CRC File Transfer Protocol

Ymodem-File Transfer Protocol


Xmodem-CRC Protocol (send)
Xmodem-CRC File Transfer Protocol

Sending with Xmodem-CRC

Xmodem CRC is the best error correcting protocols of the Xmodems.  It replaces the Checksum error correcting method with a CRC (Cyclic Redundancy Check).  This change provides a 99.9984% assurance of detecting any transmission errors.  With the checksum method, it is possible for 1 out of 256 bad data packets to go undetected.  With the CRC method, the possibility for a bad packet to go undetected drops to 1 in 700 billion.

When sending data using the Xmodem CRC protocol, if the receiving computer does not support this protocol,  QuickLink will fall back to the Xmodem Checksum protocol.

Related Topics:

How to send a file

Xmodem-File Transfer Protocol

Xmodem-1K File Transfer Protocol


Ymodem Protocol (send)
Ymodem File Transfer Protocol

Sending with Ymodem

Ymodem transfer protocol is very similar to the Xmodem 1K protocol in that it sends 1k (1024 bytes) of data in each data packet.  Ymodem, however, can send multiple file at one time.  This is also known as a batch transfer.

Some programs, such as older versions of Procomm, incorrectly call Xmodem 1K, Ymodem.  Others call Ymodem, Ymodem Batch.  When sending data to a computer using Procomm, you will need to select 1K Xmodem while the user of Procomm application selects Ymodem.

Related Topics:

How to send a file

Ymodem-G File Transfer Protocol

Xmodem-1K File Transfer Protocol


Ymodem-G Protocol (send)
Ymodem-G File Transfer Protocol

Sending with Ymodem-G (Batch)

Ymodem-G is a multiple file transfer protocol.  Ymodem-G was designed for modems that have error correction built in such as modems that include MNP (Microcom Networking Protocol.  Ymodem-G does not have any error correction during the transmission.  If you do not have an error correcting modem, you do not want to use Ymodem-G.

Multiple files may be sent at one time with Ymodem-G.  Along with the data that is sent during the transmission, Ymodem-G sends information regarding the filename, file attributes and creation date of the files.

Related Topics:

How to send a file

Ymodem-File Transfer Protocol


Data Communications -- Receive
Receive File

Information may be received from remote computers using the Receive File option.  Any type of file may be received including word processing documents, spreadsheets or even program files (EXE's).

QuickLink provides several transfer protocols for receiving files.  Protocols provide an efficient way to organize data and control error correction during the transfer.  Error correction is necessary to ensure that data is received in the same form as it was sent.  It is important to note that both computers, the sender and the receiver, must use the same transfer protocol.

Protocol Descriptions

ASCII File Transfer

KERMIT File Transfer

SUPER KERMIT File Transfer

XMODEM File Transfer

XMODEM-1K File Transfer

XMODEM-CRC File Transfer

YMODEM File Transfer

YMODEM-G (batch) File Transfer

Related Topics:

How to receive a file.


ASCII Protocol (receive)
ASCII File Transfer Protocol

Receiving with ASCII

The ASCII file transfer protocol is for receiving basic  DOS text files.  DOS text files do not have any formatting within them as with a word processor.  For example, documents created in Windows Notepad are ASCII text files.  Documents created in Windows Write are not.

The ASCII transfer provides for no error correction.  If line noise distorts the data, it will not match the file as it was sent.  In many cases, the distortion will be obvious and may be edited using any ASCII text editor.

Related Topics:

How to receive a file


Kermit Protocol (receive)
Kermit File Transfer Protocol

Receiving with Kermit

The Kermit transfer protocol was primarily designed for data transfers to and from mainframe style computers.  Kermit  is a batch transfer protocol that allow multiple files to be sent at the same time.  The Kermit protocol sends data in very small packet sizes which will decrease transfer speed.

Related Topics:

How to receive a file


Super Kermit Protocol (receive)
Super Kermit File Transfer Protocol

Receiving with Super Kermit

Super Kermit is a useful protocol for receiving data over data networks such as Telenet and Tymnet.  These networks have long communication delays that significantly degrade the performance of file transfers.  Multiple packets of information are received at one time which help overcome the delays on the data networks.

Super Kermit also has a simple data compression ability that increases transfer performance.

Related Topics:

How to receive a file


Xmodem Protocol (receive)
Xmodem File Transfer Protocol

Receiving with Xmodem

The Xmodem transfer protocol, also known as Xmodem Checksum, is one of three Xmodem type transfer protocols.  In all of the Xmodem type protocols, data must be sent using the line settings, 8 data bits, 1 stop bit and no parity.  If the line settings are set to anything other than this, they will automatically be changed during the transfer.

Xmodem receives data in a smaller packet size (128 bytes) and uses a checksum method of error correction.  The checksum method compares two computations, one calculated by the sending computer before a packet is sent and one calculated by the receiving computer after the packet is sent.  If these numbers match, the data was assumed to be transferred correctly.  This method provides for a high degree of error correction, but it is possible for an error to go undetected.

Related Topics:

How to receive a file

Xmodem-1K File Transfer Protocol

Xmodem-CRC File Transfer Protocol


Xmodem-1K Protocol (receive)
Xmodem-1K File Transfer Protocol

Receiving with Xmodem-1K

Xmodem CRC is the best error correcting protocols of the Xmodems.  It replaces the Checksum error correcting method with a CRC (Cyclic Redundancy Check).  This change provides a 99.9984% assurance of detecting any transmission errors.  With the checksum method, it is possible for 1 out of 256 bad data packets to go undetected.  With the CRC method, the possibility for a bad packet to go undetected drops to 1 in 700 billion.

Related Topics:

How to receive a file

Xmodem-File Transfer Protocol

Xmodem-CRC File Transfer Protocol


Xmodem-CRC Protocol (receive)
Xmodem-CRC File Transfer Protocol

Receiving with Xmodem-CRC

Xmodem CRC is the best error correcting protocols of the Xmodems.  It replaces the Checksum error correcting method with a CRC (Cyclic Redundancy Check).  This change provides a 99.9984% assurance of detecting any transmission errors.  With the checksum method, it is possible for 1 out of 256 bad data packets to go undetected.  With the CRC method, the possibility for a bad packet to go undetected drops to 1 in 700 billion.

Related Topics:

How to receive a file

Xmodem-File Transfer Protocol

Xmodem-1K File Transfer Protocol


Ymodem Protocol (receive)
Ymodem File Transfer Protocol

Receiving with Ymodem

Ymodem transfer protocol is very similar to the Xmodem 1K protocol in that it receives 1k (1024 bytes) of data in each data packet.  Ymodem, however, can receive multiple file at one time.  This is also known as a batch transfer.

Some programs, such as older versions of Procomm, incorrectly call Xmodem 1K, Ymodem.  Others call Ymodem, Ymodem Batch.  When receiving data from a computer using Procomm, you will need to select 1K Xmodem while the user of Procomm application selects Ymodem.

Related Topics:

How to receive a file

Ymodem-G File Transfer Protocol

Xmodem-1K File Transfer Protocol


Ymodem-G Protocol (receive)
Ymodem-G File Transfer Protocol

Receiving with Ymodem-G (Batch)

Ymodem-G is a multiple file transfer protocol.  Ymodem-G was designed for modems that have error correction built in such as modems that include MNP (Microcom Networking Protocol.  Ymodem-G does not have any error correction during the transmission.  If you do not have an error correcting modem, you do not want to use Ymodem-G.

Multiple files may be received at one time with Ymodem-G.  Along with the data that is received during the transmission, Ymodem-G receives information regarding the filename, file attributes and creation date of the files.

Related Topics:

How to receive a file

Ymodem-File Transfer Protocol


Capture Text

Capture Text is a very useful tool for saving information that appears in the terminal window to a text file.  The file can then be edited using Windows Notepad or most popular word processors.

Select Capture Text from the File menu.  You must specify the file name that the received information is to be stored into.  If the file already exists, select it from the list of files.  Otherwise, type in the new file name in the File edit field.  Click on the OK button to confirm your selection.

Once Capture Text is turned on, a checkmark will appear next to the menu choice.  Any text that appears on the terminal window will be saved into the capture file.  Any information that was on the terminal window prior to selecting Capture Text will not be stored in the file.

To turn off Capture Text, select the option from the menu once more.  The checkmark will disappear from the menu option.

When using Capture Text while the terminal emulation is set to anything other than TTY, text may not appear the same in the file as it did on the terminal window.  This is due to cursor positioning in the extended terminal emulators.

Related Topics:

Selecting Files


Print Documents

Prints various QuickLink MessageCenter files.

Various QuickLink MessageCenter files can be printed such as the send and receive logs, the fax phone list, the data phone list, ASCII text files or fax files.

Select the desired report or file to print by clicking on then item and then click the Print button.

Related Topics:

Log Report Type


Printer Setup

Allows you to select the print driver that QuickLink MessageCenter will print to.  Select the correct driver from the list that corresponds to your printer.


Exit QuickLink II Fax
Exit QuickLink MessageCenter

Exits QuickLink MessageCenter and returns to the previous running application.  If the modem is on-line at the time of exiting, QuickLink will ask if you wish to terminate the connection.   Leaving the modem on-line allows you to switch to another application and continue your communication session.


Edit Menu Help
Edit Menu

Copy All

Paste To Host

Run Notepad...

Clear Screen

Start/Stop Timer

Reset Timer

Button Bar

Status Bar


Copy Screen Buffer to Clipboard
Copy All

Copies the entire screen buffer to the clipboard.

All information including data in the screen-buffer and the terminal window will be saved to the clipboard.  Data can then be transferred from the clipboard to other applications.

Related Topics:

Paste To Host


Paste Text to Host
Paste To Host

Sends information from the clipboard over the modem.

Selecting Paste To Host sends any information in the clipboard over the modem to the receiving computer.  Data in the clipboard must be in a text format to be sent.  Graphics such as bitmaps from PaintBrush cannot be sent using Paste To Host.

Related Topics:

Copy All


Launch Notepad.exe
Run Notepad

Runs the Windows Notepad program.

Notepad can be used to create text files for faxing or sending, by way of a file transfer, or it can be used for creating and editing QuickLink MessageCenter scripts.

NOTEPAD CANNOT BE USED TO MODIFY RECEIVED FAX FILES.

In order to modify received fax files, OCR (Optical Character Recognition) software must be purchased.  Received fax files are stored in a graphics format and must be converted to text using the OCR software before they can be modified using Notepad or any other text editor.


Clear Screen

Clears the entire screen and screen buffer.


Start/Stop Session Timer

Starts or Stops the Session Timer in the status bar.

A timer can be activated to keep track of time spent on-line.  This can be useful for calculating connect charges to services such as CompuServe.

Select Start Timer from the File Menu to start the timer.  The menu option will change to Stop Timer so that it may be stopped.

If the status bar is not displayed, the timer will still proceed.


Reset Timer

Resets the session timer to 00:00:00.


Show/Hide Button Bar

Shows or hides the Button Bar at the top of the QuickLink MessageCenter window.

The Button Bar allows quick access to common QuickLink MessageCenter features.  There are two states of the Button Bar depending on whether the terminal window is open or closed.  When the terminal window is open, all of the available buttons are displayed in the Button Bar.  When the terminal window is closed, the Dial, Data List, and Hang Up buttons are omitted.

Opens or closes the terminal window.

Dials the phone for a data connection.

Accesses the data phone list.

Hangs up and disconnect the data connection.

Sends a fax.

Accesses the fax phone list.

Views a fax document.

Views the send log.

Views the receive log.

Loads or Unloads the Call Manager.

Launches the Mailboxes application

Launches the Speakerphone or the Dialer


Show/Hide Status Bar

Shows or hides the Status Bar at the bottom of the QuickLink MessageCenter window.

The status bar displays important information regarding the current state of QuickLink MessageCenter.  6 items of information are displayed:

a message explaining the current menu option or action

the current terminal emulation

Clicking on this item in the status bar will open the Terminal Options dialog.

the current line settings

Clicking on this item in the status bar will open the Line Settings dialog.

the type of flow control in use

Clicking on this item in the status bar will open the Line Settings dialog.

the communications port being used

Clicking on this item the status bar will open the Modem Setup dialog.

the session timer

Clicking on this item in the status bar will start the session timer.  Clicking again will stop the timer.  Double clicking will reset the session timer to 00:00:00.


Setup Menu

Line Settings...

Modem Setup...

Terminal Options...

Host Mode Setup...

Send Fax Setup...

Receive Fax Setup...

Cover Page Setup...

Services Setup...

Macro Keys...


Configure Line Settings
Line Settings

Sets up communication port line settings.

Baud Rate

Set the correct baud rate for your modem.  Any baud rate from 110 to 115200 may be selected provided the rate is supported by the modem.

Data Bits

Set the correct data bits required for the communications session.  Connections to personal computers will normally use 8 data bits.  Connections to larger mainframe style computers will normally use 7 data bits.  Data bits may be set from 4 to 8.

Parity

Set the correct parity required for the communications session.  Connections to personal computers will normally use no parity.  Connections to larger style mainframe computers will normally use even parity.

Stop Bits

Set the stop bits required for the communication session.  The most common stop bit setting is 1.

Flow Control

Flow control is the method of regulating data as it is sent over the modem.  RTS/CTS (or Hardware) Flow Control is the more common of the controls.  RTS/CTS uses the hardware to start and stop data transfer to allow processing at the other end.  This helps to prevent data loss during transfer.  XonXoff (or Software) Flow Control is an older method of flow control in which the software is controlling when the transfer of data should started and stopped.  Xon/Xoff Flow Control should only be used when the system you are dialing requires it.


Configure Modem Settings
Modem Setup

Sets up initialization and command strings for the modem.

Init String

Initialization string sent to the modem during QuickLink MessageCenter startup.  Any valid AT command may be placed in this string.  Refer to you modem documentation for a listing of the AT command set.

Dial String

Command sent to dial the modem.

Dial String Options

Various commands may be inserted into the dial string automatically.  These options include pulse or tone dial, detect dial tone, detect busy signal, or disable call waiting.  The standard command to disable call waiting is *70.  It a different command is required for your phone system, this command will have to be entered into the dial string manually.

Hang Up String

Command sent to hang up the modem connection.

Dial Prefix/Suffix

Numbers that need to be dialed before the normal telephone number may be placed here.  For example, you could put a calling card account number in the dial prefix to be dialed before the normal telephone number.

Answer Mode

Answer mode can answer calls for Fax Only, Data Only, Auto Detect the type of call, Voice Mail, or Never Answer.  No matter what selection is made, except for never answer, the call will always be answered.  Selecting Fax Only will allow only Fax Messages to be received.  Voice and data calls will not be accepted.  Selecting Data Only will allow only data calls to be received.  Fax and Voice calls will be terminated.  Selecting Auto detect will allow either fax or data calls to be received.  Voice calls will not be accepted.  Voice Mail will allow both voice and fax messages to be received.  The Never Answer option tells MessageCenter to ignore incoming calls.

Comm Port

Selects the communications port your modem is connected to.

Answer On # Rings

Set the number of rings to answer the phone on.  Depending on the computer speed, it may take 1 to 2 extra rings to actually answer the phone.

Hardware

Selects the class of modem for QuickLink MessageCenter to use.  The modem class is automatically detected during initial startup of QuickLink.  If you change modem types, you may need to set this options manually.

The Fax type option is the fax specification being used by your modem.  Options include Class 1, Class 2, and MWave.  See your fax/modem manual for more information.

The Voice type option allows you to specify the type of voice chipset your fax/data/voice modem is using.  Refer to the manufacturer's manual for the appropriate setting.

Default

Sets the modem settings to their default values.


Configure Terminal Settings
Terminal Options

Local Echo

Local echo enables QuickLink MessageCenter to echo characters to your terminal window.  If characters that you type do not appear on your screen, enable local echo.

CR->CR/LF (Inbound)/(Outbound)

Translates carriage return characters (ASCII 13) to a carriage return-line feed (ASCII 10) combination.

Line Wrap

Wraps lines in the terminal window.  Characters will wrap to the current width of the window.

Destructive Backspace

Erases characters when the backspace key is pressed.  If Line Wrap is off, the cursor will be moved to the previous character but it will not be erased.

Show Button Bar

Enables the button bar at the top of the terminal window.

Show Status Bar

Enables the status bar at the bottom of the terminal window.

On-Line At Startup

Instructs QuickLink MessageCenter to open the terminal window when the program is started.

Off-Line At Hangup

Instructs QuickLink MessageCenter to close the terminal window when a data connection is terminated.  This will only occur if the connection is terminated by selecting Hangup from the Connect menu.

Redial On Busy

Enables redialing when a busy signal is detected by the modem.

Auto Baud

Allows QuickLink MessageCenter to automatically adjust to the baud rate of the called modem.

Terminal Emulator

Allows QuickLink MessageCenter to act like various terminal types.  Available terminal emulators are TTY, VT100, ANSI, VT52 and VT102.  TTY and ANSI are two of the more common types for connecting to personal computers.  VT100 is more common with larger mainframe style computers like CompuServe.

Related Topics:

Colors

VT100


Color Setup
Screen Color Setup

Sets colors for the terminal screen.

Colors can be selected for the foreground and background text colors for the normal text of the terminal screen.  For text that comes in with the blinking attribute, you may either select foreground and background colors for the blinking text or use the colors that come in but use italics to distinguish the text from normal text.  The italics option is suggested.  An example of the colors is displayed at the bottom of the dialog.


VT100 Terminal Setup

Sets options for the VT100 terminal emulator.

VT100 supports various options such as New Line Mode, an Answer Back Message and Tab Stops.

New Line Mode

Translates carriage returns to carriage return - line feed pairs.  If New Line Mode is enabled, carriage return characters (ASCII 13) received from the remote computer will be translated to carriage return - line feed combinations (ASCII 13, ASCII 10).  With this option off, carriage returns will remain intact.

Answer Back Message

The Answer Back Message is used to hold a text message that will be transmitted when the remote computer requests it.  Some host computers require you to have a login ID in the Answer Back Message so that it can log you in automatically when you connect.  The text you must enter will vary between systems.  You should find out from the host computer what should be placed in this box or if you should place anything at all.

Tab Stops

Sets the column positions for each tab character for display on the terminal window.  These are tab characters that are sent from the remote computer.  The default for tab stops are every eighth column.  When enter the tab positions, all numbers must be separated by commas.


Configure Send Fax Settings
Send Fax Setup

Allows various options to be set for sending faxes.

Center Text/Graphics On Page

Centers text or graphics information horizontally on the page.

High Resolution

Allows documents to be sent at high resolution.  High resolution is 200 x 200 dots per inch.  Normal resolution is 200 x 100 dots per inch.  Documents should be converted and sent at the same resolution.  Otherwise, unpredictable results could occur.

Full Page Text/Graphics

Forces a full fax page to be sent no matter how much information is on the page.  For example, if the document only has one line of text, a full 8½ x 11 sheet of paper will be sent.

Page Layout

Various aspects of the page may be adjusted including page width and height, margins and the width of tab stops with the Page Layout options.

Include Cover Page

Sends a cover page along with the document to be faxed.

Dedicate CPU During Send

Dedicates the entire CPU during the process of sending a fax.  If dedicate CPU is enabled, other programs running will be suspended until the fax transmission is complete.  If problems occur with you modem hanging up at undesirable times, enable Dedicate CPU.

Delete Fax Files After Send

Deletes converted fax files after they have been sent.

Remove Call Manager After Send

Removes the Call Manager program from memory after the fax transmission.

Run Call Manager Maximized

Enables the Call Manager to be initially loaded in its full windowed state.

RTS/CTS Flow Control On Fax Send

Uses RTS/CTS hardware flow control during a fax send instead of XON/XOFF software flow control.

Redial Attempts

Specifies the number of times QuickLink MessageCenter should redial a number after a busy signal has been detected.

Redial Delay

Specified the amount of time QuickLink MessageCenter should wait before redialing a phone number.

Max Fax Baud

Specified the maximum baud rate that QuickLink MessageCenter may use while sending a fax.

Related Topics:

QuickLink MessageCenter Outbox


Configure Receive Fax Settings
Receive Fax Setup

Configures various options during the receipt of faxes.

Fax ID String

Specified the text ID to be sent to the sending fax machine.  This text is only to let the sending machine know who it is sending to.  The Fax ID String does not have to be entered for proper operation.

Load Call Manager At Windows Startup

Enables the loading of Call Manager automatically when Windows is started.

Enable Fax Receiving At Call Manager Startup

Enables faxes to be received as soon as the Call Manager is loaded.

Run Call Manager Maximized

Runs the Call Manager program in its full windowed state instead of an icon.

Receive Options

Beep On Receive

Alerts you with a beep when a fax has been received.

Display Message Box On Receive

Alerts you with a message box when a fax has been received.

Dedicate CPU on Receive

Forces the receiving of fax transmissions to the foreground, and dedicates your computer until the completion of the transmission.

Spawn QuickLink MessageCenter on Data Call

Instructs the Call Manager to automatically start QuickLink MessageCenter (if its not already running), when a data call is received.

Print On Receive

Enables QuickLink MessageCenter to automatically print incoming faxes on your printer.  Use the Select button to select which printer to print to if more than one printer is configured.

Max. Fax Receive Baud

The maximum possible baud rate your modem will support.  The Call Manager will establish a connection at the highest common baud rate supported by the receiving modem and the sending fax machine

Related Topics:

QuickLink MessageCenter Inbox


Configure CoverPage Settings
Cover Page Setup

Allows you to define options for the fax cover page.

Enter text into the appropriate fields for Company Name, Fax From, Fax Number and Voice Number.  Any or all fields may be blank.

A cover page graphic may selected to be placed at the top of the cover page.  Graphics must be in a format that is convertible by QuickLink MessageCenter.  Valid file types are TEXT, BMP, TIFF, PCX, DCX and MacPaint.

To select the graphic file, type in the full DOS path and file name in the Cover Page Graphic field or may select it from available files on your disk by clicking on the Browse button.

To unselect a cover page graphic, erase the file name in the Cover Page Graphic field.


Configure On-Line Services Settings
Services Setup

Sets up account and phone number information for quick access to CompuServe, Genie and Dow Jones on-line services.

Account information may be entered for automatic logging into CompuServe, Genie, or Dow Jones.  Enter the appropriate data in the ID or Account and Password fields.

Select which network service you will be using, Telenet, Tymnet or Compunet.  You can find out the appropriate network by contacting the service.

Enter the telephone number for the service in one of the network phone number fields.  Be sure to enter the number in the corresponding field with the network service.

Related Topics:

Accessing Compuserve

Accessing Genie

Accessing Dow Jones


Configure Macro Keys

Sets up single key launching of scripts or the output of literal text.

12 hot keys (F1 to F12) may be set up to automatically run QuickLink MessageCenter scripts or output literal text to the terminal window.

To output a literal string when a function key is pressed, enter the text in the corresponding edit field.  If a carriage return is required after the text is output, it can be simulated by entering "\r" after the text in the edit field.

Characters that do not appear on your keyboard may also be output as long as the character is part of the standard ASCII character set.  For example, if you needed to output an ESCAPE character (ASCII 27) you would enter a backslash "\", followed by the ASCII value 27.  It would be entered in the form of "\27".  Do not enter any leading zeros in the ASCII value.

To launch a script when a function key is pressed, enter the file name of the script in the corresponding edit field.  Click on the script box next to the edit field to enable the script launching.  If text has not been entered in the edit field when the script box is checked, a dialog will popup allowing you to select the script name from the available files on your disk.

Related Topics:

Running Scripts

Script Language Reference

ASCII Chart


Configure Connection Settings

Sets up MNP/V.42/V.42bis connection parameters.

The Connection setup dialog under the Setup menu controls the type of connection made during the answering of incoming data calls, and calls dialed with the Dial command under the Connect menu.  For each entry in the Phone List, there is a separate Connection Setup dialog box.  When you select Add from the Phone List dialog, a Phone List Entry dialog will appear.  In this dialog will be a Connection button which when selected will open the Connection Setup for that phone list entry.

Protocol Type

This group of radio buttons selects which type of connection you wish to make.  This is the most important selection in Connection Setup.  V.42 Auto-reliable will instruct the QuickLink MessageCenter software to try to connect using V.42 first, then try MNP, then if both fail, connect as a standard modem.  V.42 Reliable will only try to make a V.42 connection and if no V.42 connection is established, the call will be terminated.  MNP Only means that only a MNP connection will be tried.  The None selection will instruct QuickLink MessageCenter to make a normal data connection without error correction.  If you are having trouble connecting with the other selections, try using the None connection type.

V.42bis Type

If a V.42 connection is made, this option tells QuickLink MessageCenter how to use V.42bis. The Both selection is the most common and is the default.  If you wish to disable V.42bis with a V.42 connection, select the Disabled option.

MNP 5 compression

If an MNP connection is made, this check box will control the use of the MNP 5 data compression method.  If you wish to disable the use of MNP 5 during a MNP connection, uncheck this option.

Inactivity time

This edit box contains the number of seconds to terminate a connection if there is no activity on the line.  If you wish to disable this feature, enter 0 in the edit box, which is the default.


Connect Menu

On-Line...

Dial...

Hangup

Send Break

Phone List...

Host Mode

Run Script...

CompuServe

DowJones

GEnie


Opening the terminal window
On-Line

Opens or closes the terminal window.


Dial
Dial Modem

Allows you to manually dial and connect to another computer.

Number To Dial

Enter the number you wish to dial.

Dial Prefix

Enter any special numbers or characters that need to dialed before the actual phone number.

Dial Timeout

Specified the amount of time QuickLink MessageCenter will wait to establish a connection.

Re-dial Delay

Determines the amount of time QuickLink MessageCenter will wait before attempting to redial a number.

Re-dial Attempts

Number of times QuickLink will attempt to redial a number.

Redial On Busy

Causes QuickLink MessageCenter to redial when a busy signal has been detected.


Hangup Phone Line

Causes QuickLink MessageCenter to issue a hangup command to the modem.

The hangup command only applies for data connections, not fax.  The hangup command sequence is defined in Modem Setup and can be modified.

Related Topics:

Modem Setup


Set Break Condition

Sends a command break to the receiving computer.

Command breaks are necessary on some systems to act as a cancel command.  This feature is not in use much today but is necessary for compatibility with older systems.  If the computer system you are connected to requires a break signal for cancellation, issue the Send Break command.


Access Data Phone List
Data Phone List

Allows frequently called numbers to be stored and dialed.

To select an entry from the phone list, click on the desired entry and then click the Dial button or simply double-click on the entry.

Multiple data phone lists can be selected for data communications.  To select a different data phone list, click on the Browse button.  Enter the name of an existing file or enter a new file name and a new data phone list will be created.

Frequently called numbers may be added, edited or deleted from the phone list.  To delete an entry, click on the entry and then click the Delete button.  You will be prompted to confirm the deletion.

Related Topics:

Adding or editing phonelist entries.


Run User Defined Script
Run Script

Runs a set of commands entered into a script file.

Script files contain commands for automatically logging on to your favorite on-line services.  Commands can be issued for outputting text, waiting for input from the connected computer, or even dialing a number.

Script files are plain ASCII text files that can be created in Windows Notepad or your favorite ASCII text editor.

To select a script to run, click on the file name and click on the OK button.  You may also simply double-click on the file name.  Scripts may also be run by associating them with a function key.

Related Topics:

Script Language Reference

Macro Keys

Running Notepad


Logon to CompuServe
Connect to CompuServe

Accesses the CompuServe on-line service.

All account information must be setup before this option can be used.

Related Topics:

Setting Up Account Information


Logon to DowJones
Connect to DowJones

Accesses the Dow Jones on-line service.

All account information must be setup before this option can be used.

Related Topics:

Setting Up Account Information


Logon to GEnie
Connect to GEnie

Accesses the Genie on-line service.

All account information must be setup before this option can be used.

Related Topics:

Setting Up Account Information


Fax Menu

Send Fax...

QuickFax...

Fax Phone List...

Fax Receiving

Manual Receive

Convert Documents

View Fax Document

View Fax Log

View Fax Schedule...


Send Fax

Allows you to send faxes to remote locations.

Select the files that you would like to send by clicking on the file name in the dialog box and then  clicking the add button.  Multiple files may be selected at one time by clicking on each file before clicking on the add button.

If the file selected has not already been converted to a faxable format (*.QFX), QuickLink MessageCenter will convert the file for you.  A dialog will appear asking you the format of the document to be converted.  Valid formats that QuickLink MessageCenter can convert are ASCII TEXT, BMP, PCX, DCX, TIFF, and MacPaint.  Be sure you are selecting the right type.

Do not confuse ASCII TEXT files with word processor files.  ASCII TEXT files do not have any formatting within as with a word processor document.  An example of an ASCII TEXT file is a document created in Windows Notepad.

After selection of the document type, the file name will be placed in the right column of the dialog box.  This column is for the files to be sent.  When all files have been selected, click the OK button.

Related Topics:

QuickLink MessageCenter - Send Fax Dialog

Fax Phone List

Convert Documents

View Fax Log

View Fax Schedule

How To Send A Fax

QuickFax


Send Fax
QuickFax

QuickFax is a one-step, one-page faxing option that allows you to send brief messages from the Cover Page Notes field, eliminating the need to create or select a file to fax.  Simply select the QuickFax option from the Fax menu, which produces the send fax dialog box.

Related Topics:

Fax Phone List

View Fax Log

View Fax Schedule

How To Send A Fax

Send Fax


Fax Phone List
Access Fax Phone List

Allows you to send faxes to frequently called numbers.

Faxes can be sent to single or multiple locations using the fax phone list.  The fax phone list can store as many numbers that can be held in RAM.  The lower the amount of RAM available, the smaller number of entries can be stored.

Selecting a Fax Phone List

Multiple fax phone lists can be selected for faxing.  To select a different fax phone list, click on the Browse button.  Enter the name of an existing file or enter a new file name and a new fax phone list will be created.

Selecting a Fax Phone List entry

To select an entry from the fax phone list, click on the entry in the list and then click the Mark button.  If you are only going to be selecting one entry, you can double-click on the entry.  This will mark the entry and exit you from the fax phone list dialog.  You can mark as many entries as you like to send the fax to.  An icon will appear next to all marked entries.  To select multiple entries at one time, you may select the Mark Group button.  The Mark Group button will mark every entry in the fax phone list with the same group character as the currently highlighted entry.

Entries can be unmarked by clicking on the entry and then clicking on the Un-Mark button.  The same applies for unmarking an entire group.

Adding/Editing an entry in the Fax Phone List

You can add an entry into the Fax Phone List by clicking on the Add button.  To edit an existing entry, click on the entry in the list and then click on the Edit button.

There are four fields for each entry in the Fax Phone List:  Company Name, Attention, Fax Phone Number, and Group.  The only required field is the Fax Phone Number field.  Fill in the appropriate fields and click on the Add or Edit button depending on which operation you are performing.

Getting more info on an entry

All entries in the Fax Phone List will only display a portion of the company name, the fax phone number, and the group.  The entire record can be viewed by clicking on the entry and then clicking on the Info button.  The full fields of the entry will be displayed at the bottom of the dialog box.

When you are satisfied with your selections, click on the OK button to proceed to the QL II Fax - Send Fax dialog.

Related Topics:

Adding/Editing Fax Phone Entries

QL II Fax - Send Fax Dialog

Send Fax

QuickFax

Convert Documents

View Fax Log

View Fax Schedule

How To Send A Fax


Load Call Manager
Load/Unload Call Manager

Loads or unloads the Call Manager application.

The function of the Call Manager is to monitor the modem and COM port for sending faxes, answering incoming calls, and identifying calls as either voice/fax, or fax/data. When running, the Call Manager is either a minimized icon on the desktop, or maximized to display status. It can be loaded by double-clicking the Call Manager icon from the QuickLink MessageCenter Plus Program Group, by clicking the Call Mgr button in the QuickLink MessageCenter Main window tool bar, or by choosing Load Call Manager from the Voice menu.  From this menu, the selection Call Answering will enable or disable the ability to receive voice mail.

The larger window in the Call Manager graphic provides the modem status information and the name of the default mailbox selected, for which new messages are shown in the small digital window.  The small window provides a read-out on the total number of new messages received (the total number of voice, fax and memos combined).  Any mailbox can be configured as the default mailbox for showing its new messages, and this choice is made from the Select Default Mailbox screen under the Options menu in the Mailboxes application (see Chapter 7 for more information on Select Default Mailbox, as well as Flash Mail and Urgent Paging options).

The Call Managers answering machine graphic is also displayed in the QuickLink MessageCenter Default Screen Saver.  If this Screen Saver is not already selected, it may be specified in the desktop setup portion of the Windows application.  This Screen Saver is a convenient advantage that offers easy access to the mailbox number, status information, and total number of new messages.

Call Manager Options

Clicking once on the minimized Call Manager icon or clicking on the Control box on the upper left corner of the maximized Call Manager window will pull down the Call Manager Control menu. It is from this menu that the Call Manager can be configured.

Call Receiving is a toggled option, which means that the Call Managers ability to receive calls is enabled when this option has a checkmark next to it. This option is toggled on and off by selecting it from the Control menu. When Call Receiving is not checked, the Call Manager releases control of the COM port and modem, so other communication programs have access to your modem. If you have an auto-dialer, for example, and it is not working while the Call Manager is loaded, disable Call Receiving on and off. Clicking on the minimized Call Manager with the right mouse button also toggles Call Receiving on and off. When disabled, the small phone on the icon will disappear. This command can also be set from the Fax menu within the QuickLink MessageCenter main application.

Choosing Manual Fax Receive forces the Call Manager to pick up the phone line and start broadcasting receive fax tones, which will initiate a fax receive. This feature is useful for occasions where you are already speaking to someone on the telephone and they press the send button on their fax machine to send a fax. Many fax-back services will not work until the Manual Fax Receive command is used.  This command can also be invoked from the Fax menu within the QuickLink MessageCenter main application. Not all modems support this option.

When sending or receiving faxes, the Answering Machine bitmap will disappear, to be replaced by fax information, the ModemMonitor™, and the Percent Bar (this is also the case for incoming and outgoing data calls). The percent bar is a horizontal bar that displays the progress as faxes are transmitted. The Modem Monitor can also be displayed on voice calls, by selecting Show ModemMonitor from the Call Manager menu control. For more information on the ModemMonitor, refer to Chapter 5.

Note:  Clicking on the answering machine image handset launches the SpeakerPhone (optional) or Dialer.  The Mailbox button lets you access the Mailboxes application (if it's not already running).

To load the Call Manager, select the Load Call Manager option from the Voice menu.  The menu option will change to Unload Call Manager or click on the Call Mgr button in the tool bar.  To unload it, select the option again or click the Call Mgr button again.

Related Topics:

Receive Fax Setup


Enable/Disable Receive Fax
Enable/Disable Fax Receiving

Toggles the ability to receive faxes.

In order to receive faxes, the Call Manager must be enabled for fax receiving.  This option can be toggled by selecting the Fax Receiving option from the Fax menu.  When fax receiving is enabled, a checkmark will appear next to the menu option.  To disable fax receiving, select the option once more and the checkmark will disappear.

Fax Receiving can be enabled automatically when the Call Manager is loaded by setting the option in Receive Fax Setup.

Related Topics:

Receive Fax Setup

How To Receive A Fax


Manual Receive
Manual Fax Receive

Instructs QuickLink MessageCenter to immediately start receiving a fax.

Manual Fax Receive can be used when a voice call has been initiated and you wish to receive a fax without disconnecting the line and calling again.


Convert Documents

Converts data documents to QuickLink MessageCenter format (*.QFX) or converts QuickLink MessageCenter format files back to graphics format.

Import/Export

Fax Out...

Export...


Convert Documents to QFX File Format
Convert Documents to QFX Format

Converts documents from normal data documents to QuickLink MessageCenter format files (*.QFX).

In order for a fax to be sent or viewed using QuickLink MessageCenter, it must be converted to a format that QuickLink MessageCenter can process.

Valid document types that QuickLink MessageCenter can convert are Windows BitMap files (*.BMP), Paintbrush files (*.PCX), Mutli Page PCX files (*.DCX), TIFF files (*.TIF), ASCII Text files and MacPaint files.  Any other format must be converted using the QLII Fax Driver within the application that the file was created.

One file or a number of files may be converted at one time using Convert Documents.  To select a file for conversion, click on the file in the list box and click the Add button.  You may also double-click on the file name.

QuickLink MessageCenter will need to know what kind of document it is converting.  A dialog box will appear with the list of available document types.  Be sure to select the right document type.  Otherwise, unpredictable results may appear on the converted file.

Select as many files as you wish to convert.  When all files have been selected, click on the OK button.  All conversion will now take place.

Related Topics:

How To Send A Fax


Export QFX Files

Converts QuickLink MessageCenter files to PCX or TIFF files.

QuickLink MessageCenter files (*.QFX or *.REC) can be exported to PCX ,DCX or TIFF format files so that they may be modified.

Select the file you wish to export by clicking on the file name in the list box or typing the name in the File edit field and click on the OK button.

Type in the file name that you wish to export to.  The file name will be defaulted to the base name of the QuickLink MessageCenter file with an extension corresponding to the type of file that will be created.

Select the type of file you wish to create.  Valid types are PCX, DCX, Compressed TIFF and Uncompressed TIFF.

You may export only the pages you wish by enter the page numbers in the From Page and To Page edit fields.

If you would like to export the file at high resolution, check the High Res box.  If the fax file is currently high resolution, you should export it at high resolution also.

When all options are selected, click the OK button.


View Fax Log Files
View Send/Receive Logs

Shows status of sent or received faxes.

Logs

Receive Log...

Send Log...


View the Received Fax Log
View Receive Log

View status of received faxes.

The Receive Fax Log displays important information of received faxes which includes success or failure of the transmission and information pertaining to the sending fax machine.

A list box is displayed with the date and time received, the name of the saved fax, the pages received  and the status of the transmission.  Detailed information about the transmission may be viewed by clicking on the entry and then clicking the Info button.  You may view the received fax by selecting the entry and clicking on the View button.  You may also double click on the entry to view the fax.

Detailed information includes Remote ID, Document, Pages, Resolution, Status and Date/Time.

Remote ID

The ID string of the sending fax machine.  If the sending fax machine did not have an ID defined, this field will be blank.

Document

The file name that the fax was saved to on your disk.

Pages

The numbers of pages sent and the number of pages received.

Resolution

The resolution that the fax was received at.  This can be normal or high resolution.

Status

The status of the transmission.  The status can be one of three items: OK, ERROR or CANCEL.  If an error occurred, a brief explanation of the error will be displayed.  A listing of all error codes can be viewed along with suggested fixes in on-line help by clicking on the Errors button.

Date/Time

The date and time the fax was received.

Entries can be removed from the logs either one at a time or all entries may be removed.  To remove one entry, click on the entry to remove and then click the Remove button.  To remove all entries, simply click the Remove All button.

Received faxes can be forwarded to by clicking on Forward button

Related Topics:

Send Fax Log

Error Codes


View the Send Fax Log
View Send Log

View status of sent faxes.

The Send Fax Log displays important information of sent faxes which includes success or failure of the transmission .

A list box is displayed with the date and time sent, the name of the document, the number dialed and the status of the transmission.  Detailed information about the transmission may be viewed by clicking on the entry and then clicking the Info button.  If the status of the transmission indicates that an error occurred, you can double click on the entry to get help on the specified error.

Detailed information includes Fax Name, Fax Number, Document, Pages, Resolution, Status, Date/Time and Duration.

Fax Name

The company name the fax was sent to.

Number

The fax number dialed.

Document

The file name that the fax was sent.

Pages

The total numbers of pages attempted and the total number of pages actually sent.

Resolution

The resolution that the fax was sent at.  This can be normal or high resolution.

Status

The status of the transmission.  The status can be one of three items: OK, ERROR or CANCEL.  If an error occurred, a brief explanation of the error will be displayed.  A listing of all error codes can be viewed along with suggested fixes in on-line help by clicking on the Errors button.

Date/Time

The date and time the fax was sent.

Duration

The duration of the fax call.

Entries can be removed from the logs either one at a time or all entries may be removed.  To remove one entry, click on the entry to remove and then click the Remove button.  To remove all entries, simply click the Remove All button.

Each fax can be rescheduled to be sent again either immediately or at a later time.  To do this click on the Reschedule button.

Related Topics:

Receive Fax Log

Error Codes


View Fax Schedule

Displays faxes scheduled to be transmitted at a later time.

The Fax Schedule displays information regarding scheduled transmissions.  All entries that have been scheduled will be displayed with the Date, Time, Destination, Phone #, and Locations.

Date

Date to send the transmission.

Time

Time to send the transmission.

Destination

The name of the receiver of your sent fax.  If more than one destination is being sent to, only the first name will be displayed.

Phone #

The number of the destination fax.  If more than one destination is being sent to, only the first one will be displayed.

Locations

The number of locations being sent to.

Entries may be removed from the schedule by clicking on the entry and then clicking the Remove button.  All entries may be removed at one time by clicking on the Remove All button.

Each fax can be rescheduled to be sent again either immediately or at a later time.  To do this click on the Reschedule button.


Schedule Fax
Send Fax Information

Sets up information when a fax is being sent.

This dialog is the same when you are sending from the QuickLink MessageCenter main application or the QLMC Fax driver from another application.  The only exception is the Save To File button which only appears in the QLMC Fax Driver.

Note:  If your Window Background color is set to be the same as your Disabled Text color in the control panel some of the Phone, Name, etc. field entries may appear to disappear when Manual Send is checked or Modify (and then OK) is pressed.  They have not disappeared, but are only grayed out.  You may change either the Window Background or Disabled Text colors via the control panel to make those disabled fields visible.

Phone

The phone number  to sent the fax to.

Name

Sets the name the fax is being sent to.

Attention

Defines an attention field for the fax.

Prefix

A dialing prefix, if any, that should be used before dialing the actual phone number.  This could be a credit card number or a number that is required to get an outside phone line in your company.

Manual Send

A fax can be sent without entering the phone number in the phone field.  Manual Send can be invoked by selecting the Manual Send check box or placing the letter M in the first position of the phone field.  Instead of dialing a phone number, QuickLink MessageCenter will prompt you to dial the number manually..

Add

Automatically adds a new record to the phone list with the Company, Attention, and Phone fields.

Phone List

Accesses the fax phone list.

Schedule

Sets the date and time the fax should be transmitted at.  The date and time are defaulted to the current date and time so that the fax will be sent immediately.

To change the date or time, click on the number you wish to change and then you may either type in the new number manually or you may use the up and down arrow buttons.  For example, if you would like the fax to be sent at 11:00 PM, first click on the hour in the time field and use the arrow buttons to change the number to 11.  Then click on the minute and change that number to 00.

Cover Page

Enables the sending of a cover page along with the fax.  If you would like a cover page sent along with your fax, check this option.

Cover Page Modify

Allows you to modify the fields in the cover page.  The cover page fields may be changed to differ from the normal entry fields for Company, Attention and Phone.  This allows you to type the Company, Attention and Phone fields.  Add them to the phone list.  Then go back and modify them for this transmission only.

Save To File (Only in QLMC Fax Driver)

Saves the printed output to a QFX file instead of sending the fax out.

Related Topics:

Modify Cover Page

Fax Phone List

View Fax Schedule

How To Send A Fax


Cover Page Modify
Modify Cover Page

Modifies the Fax Cover Page.

This option allows you to modify the fields of the fax cover page for the current send.  You can modify the Company Name, Attention, and Fax Phone fields.

In addition you can add a free-form note field.  Any text can be typed into the note field.  The note field is limited to approximately 1K of data.  If a larger note is required, you should create it in an ASCII text file and include it with the fax transmission.


Document Type Selection

Selects the type of document that QuickLink MessageCenter is converting from.

When QuickLink MessageCenter needs to convert a document to a QFX format, it will ask you what the original document format is.  It will only ask you it does not recognize the format.

Select the format of the original document,  Valid types are ASCII Text, BMP, TIFF, PCX, DCX and MacPaint.  If your document is not one these types, it will not convert correctly.

Do not confuse word processor documents with ASCII Text files.  ASCII Text files do not contain any formatting in them at all.  An example of an ASCII Text file would be a file created in Windows Notepad.


Open File

All file open dialogs in QuickLink MessageCenter use the standard Windows common dialogs interface.  For a description of these dialogs, refer to your Windows documentation.


Inbox Setup

Defines where QuickLink MessageCenter should store received faxes.

QuickLink MessageCenter can store received faxes anywhere on your disk that you like.  Only drives and directories will be displayed in the list box.  Select the location you would like your received faxes to be located.

Note:	It is highly recommended that you do not receive faxes to a floppy drive.  Faxing is a very timing sensitive operation and due to the slowness of a floppy drive, it could cause serious problems in receiving.

Related Topics:

QuickLink MessageCenter Outbox


Outbox Setup

Defines where QuickLink MessageCenter should store outgoing faxes.

QuickLink MessageCenter can store outgoing faxes anywhere on your disk that you like.  Only drives and directories will be displayed in the list box.  Select the location you would like your outgoing faxes to be located.

Note:	It is highly recommended that you do not send faxes from a floppy drive.  Faxing is a very timing sensitive operation and due to the slowness of a floppy drive, it could cause serious problems in sending.

Related Topics:

QuickLink MessageCenter Inbox


Mulitple File Selections
Multiple File Selections

All file open dialogs in QuickLink MessageCenter use the standard Windows common dialogs interface.  For a description of these dialogs, refer to your Windows documentation.


Add/Edit Phonelist Entry

Adds or edits and entry in the data phone list.

Entries in the phone list can be set up to automatically change various settings when dialing a specific entry.  These settings include baud rate, terminal type, data bits, parity, and stop bits.  Additionally, a script may be run by checking the script box and entering the script file name.

Enter the name and phone number to dial for this entry.  You may set up the baud rate, terminal type, data bits, parity and stops bits for connecting to this computer.

If you would like to automatically run a script when you dial the computer, check the Script box and type in the name of the script to run.  Scripts are useful for entering passwords and IDs automatically.

Related Topics:

Modem Line Settings

Terminal Options

Run Script

Script Language Reference


Add/Edit Fax Phonelist Entry

Adds or edits an entry in the Fax Phone List.

Four fields can be entered for each record in the fax phone list.  Company, Attention, Fax Phone # and Group.  Company, Attention and Fax Phone # are limited to 40 characters.  The Group is limited to 1 character.


Auto Detect Modem

Allows you to manually select the COM port to use or will poll each COM port in search of a modem.

You can manually select the desired COM port to use with your modem or you can let QuickLink MessageCenter automatically check each COM port for an available modem

To let QuickLink MessageCenter find the modem for you, select the Auto Sense button and click OK.  Otherwise, click on the desired COM port and click OK.

Related Topics:

Select Available Modem


Select Available Modem

Allows you to select the COM port to use if QuickLink has found a modem on your system.

If QuickLink MessageCenter has found a modem during the auto sense operation, it will display a list of the COM ports that a modem was found on.  This is useful if you have more than one modem.

Select the desired COM port to use.

Related Topics:

Auto Detect Modem


Select Page Range

Select the page range and copies to print.

When printing text or fax files from QuickLink MessageCenter, you may specify the number of copies to print and the page range for printing.

Enter the number of copies to print.

Select the page range of the document to print.  If you would like to select a specific page range, click on the from radio button and then enter the from and to pages.


Log Report Type

Select the type of log report.

When printing the send or receive fax logs, either a summary or a complete report may be generated.  The complete report includes all fields in the log.  The summary report includes the fax name, the document sent, the status of the transmission, the duration and the date and time.  The summary report of the send log also includes the total duration of all the calls.  This is very useful for estimating phone charges.

Select the type of report to print by clicking on the desired item and then click the Print button.


Voice Menu

Load/Unload Call Manager

Call Answering

Access voice mailboxes

Dialer...

Or

SpeakerPhone

Also See

Mail Index


MAIL
Message Center

Message Center is a program that allows access  to sophisticated voice mail functions and fax capabilities of the modem.   Received faxes and voice messages can be directed to nine different mailboxes.   A tenth mailbox, ADMIN, is used as a default.

Related Mail Topics

Mailbox Messages


Enable/Disable Call Answering

Toggles the ability to receive calls.

In order to receive calls, the Call Manager must be enabled for call answering.  This option can be toggled by selecting the Call Answering option from the Voice menu.  When call answering is enabled, a checkmark will appear next to the menu option.  To disable call answering, select the option once more and the checkmark will disappear.

Call Answering can be enabled automatically when the Call Manager is loaded by setting the option in Receive Fax Setup.

Related Topics:

Receive Fax Setup


Using the Modem Monitor

The absence of status lights on internal modems or fax/modems can sometimes leave you in the dark about what your fax/modem is actually doing when online. For example, if a connection accidentally terminates when online, someone with an external modem can simply look at the status lights on the modem itself and determine what is happening while an internal modem owner may be left in the dark.

When incoming or outgoing data calls are in progress, the Answering machine bitmap will disappear, to be replaced by status information, the Percent Bar, and the Modem Monitor.  To view the Modem Monitor on voice calls, select Show Modem Monitor from the Call Manager menu.  For more information on the Call Manager, refer to Chapters 4 and 7.

The Percent Bar is a horizontal bar that displays the progress as the data is transmitted.  The Modem Monitor's status lights are discussed in this chapter.

The ModemMonitor creates a set of modem status lights on screen in their own window. Since the ModemMonitor is actually a part of the Call Manager, it must be running and maximized.

Displaying the ModemMonitor

Follow these steps to display the ModemMonitor:

1.	Load the Call Manager. This can be done by choosing Load Call Manager from the Fax menu, clicking the Call Mgr button on the tool bar, or by double-clicking it from the Windows Program Manager.

2.	Maximize the Call Manager, if an icon. Double-clicking on it while at the bottom of the desktop will maximize the Call Manager.  Click once on the Call Manager Control box in the upper left hand corner, and select Show Modem Monitor from the Control menu.

3.	Dialing a BBS will allow you to view the Modem Monitor in action.


Host Mode

Selecting this option will set the QuickLink MessageCenter into Host Mode.  In this mode callers can remotely access a path or drive that you specify for data transfer.  Once connected, callers have the following options availabe from the host.

 (C) Change Drive

This function will not be available to all users.  If enabled from the Host Mode Setup, users can type in the new host drive at the prompt.  This function will not change directories.

(L) List Files

Selecting "List" will prompt the user for a standard DOS file search string.  For example, typing *.txt and pressing return will list all files in the current directory that have a .TXT extension.

(M) Move Directory

This function will not be available to all users.  If the user does have access to this function, it is possible to type in the new host path at the prompt.  This function will not change drives.  It will only change paths on the default drive.

(H) Help

This selection provides the Help screen.  The Help screen users will access is the contents of a text file called HOSTHELP.TXT, which contains the information you are reading now.

(D) Download a File

Downloading a file means that the user calling in wants to receive a file from the Host.  If a user wishes to download a file, he would select download, then enter the name of the file to download.  If the file exists, he will be prompted to provide the transfer protocol he wishes to use.  He will then select a protocol, go into his program and receive the file.  If the selection is Ymodem, Ymodem-G or Zmodem, which allows for batch transfers, the user will be prompted for any additional files to download.  To download the selected files, the user would press return.

(U) Upload a File

Uploading a file means that the user wants to send a file to your Host.  Just like the Move directory selection, uploading is not available to every user.  If they upload a file, they must select upload and then select a protocol.  If uploading using Xmodem, the user must also provide the filename for the Host machine.  If uploading using either Ymodem, Ymodem-G, Zmodem or Kermit/SuperKermit, file names do not need to be specified, because these protocols transfer the original filename.  At this point, the user would go into his program and send the file.

(G) Goodbye

Selecting "Goodbye" will bring you to the prompt "Are you sure? <Y/N>.  Typing a Y and pressing return will log you off Host Mode.

Host Mode Script File

To manually access the Host Mode script file, select Host Mode from the Connect menu (or ALT+CTRL+H).  The system will prompt you to type L to logon locally, and will then ask you to enter a name.  If you have enabled the logon password option in the Host Mode setup dialog, the Host Mode script will require it, or it will deny access.

Note - Unless you are an experienced user, we suggest leaving the scripting language in the HOSTMODE.SRP file unchanged.  However, the HOSTMODE.TXT file is editable, and allows you to change or personalize the greeting (i.e. Welcome to QuickLink Host), and alter other characters if you wish.  This file is located in the QLMC directory.  For users calling in to QuickLink MessageCenter's Host Mode, the HOSTHELP.TXT file explains the commands available to them.

Related Topics:

Host Mode Setup


Host Mode Setup

QuickLink MessageCenter's Host Mode allows users to remotely access a path or drive that you specify for data transfer.  The settings that enable various options for data uploads and downloads are found in the Host Mode Setup dialog box, from the Setup menu in the main application.

User Options

Enable Logon Password

When checked, this option prompts the person calling QuickLink MessageCenter to provide a password.  Access will be denied if the password does not match the one you have entered in this field.

Allow Change of Drives and Directories

When checked, this option allows the user calling in to browse and/or download information from any path or drive on your PC.  If your PC is connected to a network, then the user calling in will also be able to access network drives.

Allow Uploads

When this option is enabled, users can upload files to your machine.  All uploaded files will automatically be placed in the ADMIN directory only.

Allow Downloads

When this box is checked, users may download files from your PC to their PC.

Connect Options

Baud Rate

The selections range from Current Setting to a wide variety of delectable modem speeds.  The Current Setting is identical to the default line settings for QuickLink MessageCenter, and should suffice for most information transfer situations.  If you alter the Baud Rate, the line settings must be altered to match.

Hang up after _ _ minutes of silence

Specifies length of time for QuickLink MessageCenter to hang up the modem, once activity has stopped from the user connected to your machine.  You may specify any length of time, up to a maximum of 99 minutes, though 5 (the default setting) is recommended.

Logon delay _ _ seconds

The Logon delay refers to the number of seconds after the establishment of a connection, and before the Host Mode asks for the user's name.  This in-between period or pause is useful when connecting to a non-error correcting modem, though most modems do not require logon delay.  Either way, it is best to leave this setting at the default of 12 seconds.

Host path

The Host path allows you to set the directory for users to access when they first call in.  The user's ability to browse beyond this directory (to all other directories) depends upon whether this option is checked in the Allow change of drives and directories field.

Host initialization string

Specifies the default initialization string for the Host Mode.  We recommend you leave Host init. set to the default, unless there is a reason to alter it.

Run host mode at startup

Checking this option forces the Host Mode to load automatically every time you start QuickLink MessageCenter's main application, and run the Host Mode script file (HOSTMODE.SRP).

Related Topics:

Host Mode


Voicemail Access
Voicemail Access - Overview

From the main application, the Voice menu provides the following choices: Load/Unload Call Manager, Call Answering, Access Mailboxes, and SpeakerPhone (or Dialer).

Load/Unload Call Manager - This selection loads and unloads the Call Manager.  To receive messages, the Call Manager must be loaded and running as either an icon on the desktop, or maximized to display its status.  Clicking on the handset in the Call Manager graphic is a shortcut to loading the SpeakerPhone or Dialer.

Call Answering - This selection, enabled by a checkmark, toggles the ability to receive voicemail messages.  When not checked, QuickLink MessageCenter will receive fax messages only.  When selected, Call Answering will display a checkmark and automatically load the Call Manager (if it's not already running).

Access Mailboxes - This selection opens the Mailboxes application and provides access to QuickLink MessageCenter's voicemail functions.  The four key menus in the Mailboxes application are File, Mailbox, View and Options.

SpeakerPhone (or Dialer) - This selection loads and unloads either the SpeakerPhone or the Dialer.  Only one of these options will be present, as it depends upon which technology your modem supports.

Note:  It is not necessary to load the SpeakerPhone or Dialer before accessing the mailboxes application.  Nor is it necessary to access the Mailboxes application to use the SpeakerPhone or Dialer.  If you are already in the Mailboxes application and wish to load the SpeakerPhone or Dialer, you may either return to the Main application and choose the option from the Voice Menu or the Button Bar, or double-click on the appropriate icon in the QuickLink MessageCenter Program Group.


SpeakerPhone
SpeakerPhone (Optional)

For some users, QuickLink MessageCenter includes capability for both incoming and outgoing calls.  This option allows you to conduct all calls using a microphone as the input device, and speakers as the output device.  It depends upon the technology your modem supports.

Pressing the SpeakerPhone button on the button bar launches the SpeakerPhone.  Users can also access this option from the Voice menu, or by double-clicking on the SpeakerPhone icon in the QuickLink MessageCenter program group.  Either action produces the SpeakerPhone dialog box, which provides keypad-dialing with your mouse or keyboard.  The Speaker Volume may be altered as desired with the slide control.  This dialog box includes 10 memory keys for auto-dialing frequently called numbers.  To configure these keys, simply click on an "unused" button, or click on Program.  This takes you to the Program Phone Numbers dialog box, which allows you to select the button number, enter the name of the party, and enter the party's telephone number, then click Save to save the changes (The Save and Dial button automatically saves and dials the number just entered).  The corresponding memory key will now display the name you have chosen.

Clicking on a memory key will prompt QuickLink MessageCenter to automatically dial the number.  The Dial button allows you to switch between Dial or Hang up and, on an incoming call, the button will change to read Answer.  The Flash button is to toggle between lines for call waiting, three-way calling, or simply for the use of a second phone line.  This button can also hang up to obtain a dialtone and clear the number in the edit field.  The Mute button is a toggle control that gives you the option of muting the call, so that you can hear the other party, but the other party can't hear you.  When finished, press Close.

Caller ID

The Caller ID feature built into the SpeakerPhone dialog box provides the name and number on incoming calls (if the caller's phone is configured to do so - some calls will be displayed by phone number only).  This option is grayed out until a call comes in.  When the call ends, the Caller ID field is grayed out again, but still displays the last caller's information.

Note:  The last 10 numbers dialed are saved under the combo box, below the edit field for phone numbers.  Just select a number with the mouse, and QuickLink MessageCenter automatically dials it.


Caller ID

If the phone line includes the Caller ID service and your MODEM supports this feature, then any time a ring is detected by Call Manager, the caller number -and if supported the caller name- will be displayed in the Call Manager status window or the MessageCenter Status Screen.  The window that displays the caller information depends on what MODEM you are using.

If the incoming call is registered with the caller information, then, the caller number and the name is also stored along with the message file and is displayed on the Mailboxes message window.


Dialer

QuickLink MessageCenter provides a Dialer for automating and auto-dialing frequently called numbers.  This option is available by pressing the Dialer button on the button bar, or by selecting it from the Voice menu.  Either action produces the Dialer dialog box, which provides keypad-dialing with your mouse or keyboard.

The Dialer dialog box includes 10 memory keys for auto-dialing frequently called numbers.  To configure these keys, simply click on an "unused" button, or click on Program.  This takes you to the Program Phone Numbers dialog box.

This dialog box allows you to select the button number, enter the name of the party, and enter the party's telephone number, then click Save to save the changes.  The corresponding button will now display the name you have chosen.  Clicking on a memory key will prompt QuickLink MessageCenter to automatically dial the number.  The Dial button allows you to switch between Dial or Hang up.  When finished, press Close.


RPI

For users of the various Rockwell modem types, QuickLink MessageCenter includes RPI for V.42 error correction and V.42 bis data compression.  The addition of RPI to the software provides reliable error correction for all voice, fax, and data transmissions.  The RPI setup dialog allows you to specify the configuration.


Memory Keys

Memory Keys are the 10 pushbutton keys labeled Unused 1 to Unused 10 which can be programmed to auto dial a phone number.


Program Phone Numbers
Program Phone Number

This dialog box allows you to select one of the 10 memory keys, enter the name of the party, and enter the party's phone number.  Clicking the Save button will store the information just entered and then close this dialog box.  The Save and Dial button stores the information, closes the dialog box and automatically dials the phone number just entered.


ASCII Chart

CTRL	CHAR	DEC 	HEX

@	NUL	0	00

A	SOH	1	01

B	STX	2	02

C	ETX	3	03

D	EOT	4	04

E	ENQ	5	05

F	ACK	6 	06

G	BEL	7	07

H	BS	8	08

I	HT	9	09

J	LF	10	0A

K	VT	11	0B

L	FF	12	0C

M	CR	13	0D

N	SO	14	0E

O	SI	15	0F

P	DLE	16	10

Q	DC1	17	11

R	DC2	18	12

S	DC3	19	13

T	DC4	20	14

U	NAK	21	15

V	SYN	22	16

W	ETB	23	17

X	CAN	24	18

Y	EM	25	19

Z	SUB	26	1A

[	ESC	27	1B

\	FS	28	1C

]	GS	29	1D

^	RS	30	1E

_	US	31	1F

SP	32	20

!	33	21

"	34	22

#	35	23

$	36	24

%	37	25

&	38	26

'	39	27

(	40	28

)	41	29

*	42	2A

+	43	2B

,	44	2C

-	45	2D

.	46	2E

/	47	2F

0	48	30

1	50	32

3	51	33

4	52	34

5	53	35

6	54	36

7	55	37

8	56	38

9	57	39

:	58	3A

;	59	3B

<	60	3C

=	61	3D

>	62	3E

?	63	3F

@	64	40

A	65	41

B	66	42

C	67	43

D	68	44

E	69	45

F	70	46

G	71	47

H	72	48

I	73	49

J	74	4A

K	75	4B

L	76	4C

M	77	4D

N	78	4E

O	79	4F

P	80	50

Q	81	51

R	82	52

S	83	53

T	84	54

U	85	55

V	86	56

W	87	57

X	88	58

Y	89	59

Z	90	5A

[	91	5B

\	92	5C

]	93	5D

^	94	5E

_	95	5F

`	96	60

a	97	61

b	100	64

e	101	65

f	102	66

g	103	67

h	104	68

i	105	69

j	106	6A

k	107	6B

l	108	6C

m	109	6D

n	110	6E

o	111	6F

p	112	70

q	113	71

r	114	72

s	115	73

t	116	74

u	117	75

v	118	76

w	119	77

x	120	78

y	121	79

z	122	7A

{	123	7B

|	124	7C

}	125	7D

~	126	7E

DEL	127	7F


Temp Title 2
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Error Codes

100 - 199	Modem Errors

200 - 299	File Errors

300 - 399	Send Fax Errors

400 - 499	Receive Fax Errors

500 - 599	Miscellaneous Errors


Modem Error Codes

Error: 101	Unable to open COM port.

Error: 102	Unable to detect modem.

Error: 103	Modem not a fax modem.


Error 101

Unable to open COM port.

Cause

The COM port specified in setup could not be opened.  Most likely, the COM port is not present on the system.

Remedy

Check the COM port setting in Modem Setup to ensure that correct COM port is chosen.  If the correct port is chosen, the jumper settings on the modem may be set incorrectly or the modem may be defective.


Error 102

Unable to detect modem.

Cause

A modem could not be found on the specified COM port.

Remedy

Check the COM port setting in Modem Setup to ensure that correct COM port is chosen.  If the correct port is chosen, the jumper settings on the modem may be set incorrectly or the modem may be defective.

The modem may be in an unstable state.  Exiting Windows and turning the computer off and on and rerunning Windows may solve the problem.


Error 103

Modem not a fax modem.

Cause

A fax modem could not be found on the specified COM port.

Remedy

Ensure that the correct type of software is being used with the modem.  For example, a class 2 fax modem should be used with class 2 software.  Check for any memory or port conflicts.  Memory resident programs can cause unpredictable results with a fax modem.


File Error Codes

Error: 201	Unable to create necessary file.

Error: 202	Out of disk space.

Error: 203	Error reading file.

Error: 204	Error writing file.

Error: 205	Unable to close file.

Error: 206	Unable to access file.

Error: 207	Unable to open fax file.

Error: 208	Unable to open exchange file.

Error: 209	Unable to open setup file.

Error: 210	Unable to create/send cover page.

Error: 211	Unable to create/send headers.

Error: 212	Unable to open file.

Error: 213	Error reading exchange file.


Error 201

Unable to create necessary file.

Cause

QuickLink MessageCenter could not create a necessary file on your disk.  This could be due to insufficient disk space or a corrupted disk.

Remedy

Ensure that you have enough disk space on your drive.  You should have a least 1 megabyte of disk space free at all times.  Run the DOS CHKDSK program to check the structure of your hard disk.


Error 202

Out of disk space.

Cause

QuickLink MessageCenter did not have enough disk space to create or write to a file.

Remedy

Free up some disk space by removing unnecessary files and programs.


Error 203

Error reading file.

Cause

QuickLink MessageCenter could not read from a file on your disk.  This could be due to a corrupted disk or program.

Remedy

Run the DOS CHKDSK program to check the structure of the disk.  If the error persists, reinstall the QuickLink MessageCenter software.  Be sure to remove all files relating to the QuickLink MessageCenter software before reinstalling.


Error 204

Error writing file.

Cause

QuickLink MessageCenter could not write a file to your disk.  This could be due to a corrupted disk or program or not enough available disk space.

Remedy

Ensure that you have enough disk space available.  You should have at least 1 megabyte of disk space free at all times.  Run the DOS CHKDSK program to check the structure of the disk.  If the error persists, reinstall the QuickLink MessageCenter software.  Be sure to remove all files relating to the QuickLink MessageCenter software before reinstalling.


Error 205

Unable to close file.

Cause

A file could not be closed on the system.

Remedy

Exit Windows, reboot the computer and retry the fax transmission.


Error 206

Unable to access file.

Cause

The current user on a network does not have access to the file.

Remedy

The user must gain access rights to the file in order to use the application.


Error 207

Unable to open fax  file.

Cause

QuickLink MessageCenter could not open the fax file for sending.  This could happen if a file is scheduled to send and then deleted before QuickLink MessageCenter could send the file.

Remedy

Recreate the file.  If the error persists, you may need to reinstall the QuickLink MessageCenter software.


Error 208

Unable to open exchange file.

Cause

QuickLink MessageCenter could not open the schedule file for sending.  This could happen if the schedule file is deleted by accident.

Remedy

Reschedule the faxes.


Error 209

Unable to open setup file.

Cause

The file SMSSETUP.DAT could not be opened.  This is the file in QuickLink MessageCenter that holds all setup information.

Remedy

Check for the existence of the file SMSSETUP.DAT in the QuickLink MessageCenter subdirectory.  If the file does not exist, exit the QuickLink MessageCenter software and reenter to recreate the file.


Error 210

Unable to create/send cover page.

Cause

QuickLink MessageCenter could not send the cover page file.  The file could have been deleted.

Remedy

Recreate the fax to be sent.  If the error persists, check for available disk space.  Be sure that at least 1 megabyte of disk space is available.


Error 211

Unable to create/send headers.

Cause

QuickLink MessageCenter could not send the header page file.  The file could have been deleted.

Remedy

Recreate the fax to be sent.  If the error persists, check for available disk space.  Be sure that at least 1 megabyte of disk space is available.


Error 212

Unable to open file.

Cause

QuickLink MessageCenter could not open a necessary file.

Remedy

Recreate the fax to be sent.  If the error persists, check for a corrupted disk by running the DOS CHKDSK program.


Error 213

Error reading exchange file.

Cause

The schedule exchange file could not be read.  The file may have been deleted.

Remedy

Recreate the schedule of faxes to be sent.


Send Fax Error Codes

Error: 301	No dial tone detected from modem.

Error: 302	Number dialed was not a fax machine.

Error: 303	Number dialed was busy.

Error: 304	No carrier detected after dial.

Error: 305	Error occurred during fax training.

Error: 306	No CONNECT message from remote.

Error: 307	No End O Page acknowledgment received.

Error: 308	No phase D page response received.

Error: 309	Unknown phase D error.

Error: 310	No End Of Page response received.

Error: 399	Unknown send error.


Error 301

No dial tone detected from modem.

Cause

QuickLink could not detect a dial tone from your modem.

Remedy

Check phone cables to be sure they are connected properly.  QuickLink MessageCenter can be told to ignore a NO DIALTONE message by setting the option for Dial Prefix in Modem Setup.


Error 302

Number dialed was not a fax machine.

Cause

A fax machine was not detected on the number dialed.

Remedy

Ensure that you are dialing the proper phone number.


Error 303

Number dialed was busy.

Cause

A busy signal was detected from modem after the specified number of redials.

Remedy

Resend the fax.  If a busy signal is falsely detected, you may need to tell the modem to ignore dial tones.  This can be done by setting the option for Dial Prefix in Modem Setup.


Error 304

No carrier detected after dial.

Cause

A fax machine was not detected on the number dialed.

Remedy

Ensure that you are dialing the proper phone number.


Error 305

Error occurred during fax training.

Cause

The sender and the receiver were having problems handshaking.  This could be due to an incompatibility between the two faxes.

Remedy

Retry sending the fax.  If the problem persists, try send the fax to a different machine.  If the transmission is fine to the other machine, there is most likely an incompatibility between the two faxes.


Error 306

NO CONNECT message from remote.

Cause

The sender and the receiver were having problems handshaking.  This could be due to an incompatibility between the two faxes.

Remedy

Retry sending the fax.  If the problem persists, try sending the fax to a different machine.  If the transmission is fine to the other machine, there is most likely an incompatibility between the two faxes.


Error 307

No End of Page acknowledgment received.

Cause

The sender and the receiver were having problems handshaking.  This could be due to an incompatibility between the two faxes.

Remedy

Retry sending the fax.  If the problem persists, try sending the fax to a different machine.  If the transmission is fine to the other machine, there is most likely an incompatibility between the two faxes.

Check for other programs conflicting with the QuickLink MessageCenter.  Memory resident applications can cause problems with communications programs.


Error 308

No phase D page response received.

Cause

The sender and the receiver were having problems handshaking.  This could be due to an incompatibility between the two faxes.

Remedy

Retry sending the fax.  If the problem persists, try sending the fax to a different machine.  If the transmission is fine to the other machine, there is most likely an incompatibility between the two faxes.

Check for other programs conflicting with the QuickLink MessageCenter.  Memory resident applications can cause problems with communications programs.


Error 309

Unknown phase D error.

Cause

The sender and the receiver were having problems handshaking.  This could be due to an incompatibility between the two faxes.

Remedy

Retry sending the fax.  If the problem persists, try send the fax to a different machine.  If the transmission is fine to the other machine, there is most likely an incompatibility between the two faxes.

Check for other programs conflicting with the QuickLink MessageCenter.  Memory resident applications can cause problems with communications programs.


Error 310

No End of Page response received.

Cause

The sender and the receiver were having problems handshaking.  This could be due to an incompatibility between the two faxes.

Remedy

Retry sending the fax.  If the problem persists, try sending the fax to a different machine.  If the transmission is fine to the other machine, there is most likely an incompatibility between the two faxes.

Check for other programs conflicting with the QuickLink MessageCenter.  Memory resident applications can cause problems with communications programs.


Error 399

Unknown send error.

Cause

An unknown error occurred during the transmission.

Remedy

Retry sending the fax.


Receive Fax Error Codes

Error: 401	Remote fax failed to train.

Error: 402	Remote fax failed to train.

Error: 403	Error during End Of Fax handshake.

Error: 404	Error occurred during End Of Page.

Error: 405	Unknown phase D error.

Error: 406	Receive no acknowledgment during End Of Page.

Error: 407	Time-out on end of reception.

Error: 408	Not end of transmission acknowledgment received.

Error: 499	Unknown fax receiving error.


Error 401

Remote fax failed to train.

Cause

The sender and the receiver were having problems handshaking.  This could be due to an incompatibility between the two faxes.

Remedy

Retry receiving the fax.  If the problem persists, try receiving a fax from a different machine.  If the transmission is fine from the other machine, there is most likely an incompatibility between the two faxes.

Check for other programs conflicting with the QuickLink MessageCenter.  Memory resident applications can cause problems with communications programs.


Error 402

Remote fax failed to train.

Cause

The sender and the receiver were having problems handshaking.  This could be due to an incompatibility between the two faxes.

Remedy

Retry receiving the fax.  If the problem persists, try receiving a fax from a different machine.  If the transmission is fine from the other machine, there is most likely an incompatibility between the two faxes.

Check for other programs conflicting with the QuickLink MessageCenter.  Memory resident applications can cause problems with communications programs.


Error 403

Error during End Of Fax handshake.

Cause

The sender and the receiver were having problems handshaking.  This could be due to an incompatibility between the two faxes.

Remedy

Retry receiving the fax.  If the problem persists, try receiving the fax from a different machine.  If the transmission is fine from the other machine, there is most likely an incompatibility between the two faxes.

Check for other programs conflicting with the QuickLink MessageCenter.  Memory resident applications can cause problems with communications programs.


Error 404

Error occurred during End of Page.

Cause

The sender and the receiver were having problems handshaking.  This could be due to an incompatibility between the two faxes.

Remedy

Retry receiving the fax.  If the problem persists, try receiving the fax from a different machine.  If the transmission is fine from the other machine, there is most likely an incompatibility between the two faxes.

Check for other programs conflicting with the QuickLink MessageCenter.  Memory resident applications can cause problems with communications programs.


Error 405

Unknown phase D error.

Cause

The sender and the receiver were having problems handshaking.  This could be due to an incompatibility between the two faxes.

Remedy

Retry receiving the fax.  If the problem persists, try receiving the fax from a different machine.  If the transmission is fine from the other machine, there is most likely an incompatibility between the two faxes.

Check for other programs conflicting with the QuickLink MessageCenter.  Memory resident applications can cause problems with communications programs.


Error 406

Received no acknowledgment during  End of Page.

Cause

The sender and the receiver were having problems handshaking.  This could be due to an incompatibility between the two faxes.

Remedy

Retry receiving the fax.  If the problem persists, try receiving the fax from a different machine.  If the transmission is fine from the other machine, there is most likely an incompatibility between the two faxes.

Check for other programs conflicting with the QuickLink MessageCenter.  Memory resident applications can cause problems with communications programs.


Error 407

Time-out on end of reception.

Cause

The sender and the receiver were having problems handshaking.  This could be due to an incompatibility between the two faxes.  Even though this error occurred, the fax was probably transmitted correctly.

Remedy

Retry receiving the fax.  If the problem persists, try receiving the fax from a different machine.  If the transmission is fine from the other machine, there is most likely an incompatibility between the two faxes.

Check for other programs conflicting with the QuickLink MessageCenter.  Memory resident applications can cause problems with communications programs.


Error 408

No End of Transmission acknowledgment received.

Cause

The sender and the receiver were having problems handshaking.  This could be due to an incompatibility between the two faxes.

Remedy

Retry receiving the fax.  If the problem persists, try receiving the fax from a different machine.  If the transmission is fine from the other machine, there is most likely an incompatibility between the two faxes.

Check for other programs conflicting with the QuickLink MessageCenter.  Memory resident applications can cause problems with communications programs.


Error 499

Unknown fax receiving error.

Cause

An unknown error occurred during the fax transmission.

Remedy

Retry receiving the fax.


Miscellaneous Error Codes

Error: 501	Unable to allocate memory.

Error: 502	The selected document contains 0 pages.


Error 501

Unable to allocate memory.

Cause

QuickLink MessageCenter could not allocate enough memory to run the current task.

Remedy

Quit other running applications to free up more memory.


Error 502

The selected document contained 0 pages.

Cause

The fax document contained 0 pages.  The file is most likely corrupted.

Remedy

Reconvert the fax file.


Getting Started

QuickLink MessageCenter is a fax-data-voice communications package.  Faxes can be sent  and received entirely in the background from within the main QuickLink MessageCenter Application or any other Windows application.   Voice mail can be transferred from mailboxes using the Mailboxes Program, and the voice mail system can operate in the background while using other Windows applications.

If you are unfamiliar with the Windows environment, please refer to the Getting Started section of the WINHELP.HLP help file.

QuickLink MessageCenter consists of four applications.  The main QuickLink MessageCenter Application, the Call Manager, the QuickLink MessageCenter Fax Viewer, and the Mailboxes Program..  The Call Manager is responsible for all fax transmissions and answering the phone when in voice mode.  Faxes can be viewed or printed using the Viewer.  During installation of QuickLink MessageCenter, a group will be created in the Program Manager.  Below are the three icons that are placed in the QuickLink MessageCenter Group.

QuickLink MessageCenter Main Application.

QuickLink MessageCenter Fax Viewer.

                  Call Manager.

When the Mailboxes Program is running it may be minimized.  The icon that appears on the desktop when the Mailboxes Program is minimized is displayed below:

Mailboxes

The Call Manager has four basic idle states. For each state, when the Call Manager is loaded and minimized, it will appear on your desktop with the following icons:

Call receive enabled, waiting for incoming calls.

Call Manager will accept voice and fax calls.

Call receive enabled, waiting for incoming calls, faxes scheduled to be sent.

Call Manager will accept voice and fax calls.

Call recieve disabled and no faxes are scheduled to be sent.

Call Manager will not answer the phone

Call receive disabled with faxes scheduled to be sent.

Call Manager will not answer the phone.

The Call Manager contains a feature called ModemMonitor.  The ModemMonitor is a panel of status lights simulating the status lights of an external modem.  The ModemMonitor and the percentage bar of the Call Manager occupy the same space.  You can toggle between these two options by clicking the left mouse button on the percentage bar or ModemMonitor.

The MWave version of the Call Manager does not have the ModemMonitor.  To determine if any modem activity is present, view the MWave Modem Applet Icon or maximize the applet to observe modem activity.


Glossary of Terms

ASCII

AT command

Bit map

Byte

CCITT

Class 1

Class 2

Compression

Cover page

CPU (Central Processing Unit)

CRC (Cyclic Redundancy Check)

Decompression

Default

Dial prefix

Dial suffix

Dialog box

DOS directory

Download

DPI (Dots Per Inch)

Export

Fax (Facsimile)

Fax/Modem

Filename

Home path

Import

Install

Install program

Kilobyte (Kb)

Menu Bar

Megabyte (Mb)

MNP (Microcom Networking Protocol)

Modem

Notepad

OCR (Optical Character Recognition)

Packet

Paste

Phase

Protocol

Pulse dialing

Record

Resolution

RTS/CTS (Request to Send/Clear to Send)

Scan line

T.30

T.4

Tone Dialing

Upload

V.42/V.42bis

XON/XOFF


Temp Title 2
American Standard Code for Information Interchange.  A standardized system for the binary representation of characters.  ASCII files can be read by most popular software applications including QuickLink MessageCenter.


Temp Title 3
A command issued from the computer to the modem.


Temp Title 4
A collection of bits or dots that make up a fax image.


Temp Title 5
A unit of information consisting of eight bits, equivalent to one character of information.


Temp Title 6
The International Telegraph and Telephone Consultative Committee:  The international telecommunication standard making body.


Temp Title 7
A specification of how a fax/modem and fax software should communicate.  The Class 1 specification defines that the fax software is responsible for both T.4 and T.30.


Temp Title 8
A specification of how a fax/modem and fax software should communicate.  The Class 2 specification defines that the fax software is responsible for T.4 and the fax/modem is responsible for T.30.


Temp Title 9
The process of squeezing data into a form that takes up less disk space, but requires unsqueezing before it can be used normally.


Temp Title 10
The first page of a fax transmission.  This page usually contains information about who the fax was sent from and the total number of pages of the transmission.


Temp Title 11
The main processor in a computer.


Temp Title 12
An error detection method for data transmission.  This method provides 99.9984% accuracy.


Temp Title 13
The process of unsqueezing compressed data so that it can be used normally.


Temp Title 14
The setting that is shipped with the QuickLink MessageCenter program; this setting can be used in most circumstances.


Temp Title 15
A series of characters or digits dialed before a phone number.


Temp Title 16
A series of characters or digits dialed after a phone number.


Temp Title 17
Boxes that appear on the screen that contain entry fields or to provide you with information.


Temp Title 18
The name given to an area on your hard disk in which you store files.  The DOS directory name is preceded by a backslash symbol (\).  For example, "C:\QLMCW" represents a DOS directory named "QLMCW" located on the C: drive.


Temp Title 19
The process of receiving a data or program file from a remote computer.


Temp Title 20
Used to measure resolution.


Temp Title 21
To create a editable image file (.PCX or .TIF) from a fax file (.QFX or .REC).


Temp Title 22
The transmission of an image of a document over telephone lines.


Temp Title 23
A hardware device which has the capabilities of a modem and has the additional capability of transmitting (and/or receiving) faxes to other fax machines or fax/modems.


Temp Title 24
The name given to a DOS file.


Temp Title 25
The DOS directory in which the QuickLink MessageCenter program files (.EXE and .DLL) are located.


Temp Title 26
To create a faxable  file (.QFX or .REC) from a non-faxable image file.


Temp Title 27
To put the QuickLink MessageCenter software onto your computer system.


Temp Title 28
The program used to install QuickLink MessageCenter.  The name of the executable program is INSTALL.EXE.


Temp Title 29
A unit of measurement consisting of 1,024 bytes.


Temp Title 30
The list of menus displayed on your screen when you start QuickLink MessageCenter.


Temp Title 31
A unit of measurement consisting of 1,024 Kilobytes.


Temp Title 32
A set of classes which defines error correction and data compression which can be used with modem to modem connections.  This protocol is an industry de facto standard developed and licensed by Microcom, Inc.


Temp Title 33
A hardware device which translates digital information from a computer into analog information which can be transmitted over a phone line.  It also can take analog information from the phone line and convert it to digital signals.


Temp Title 34
The text file editor that is run from QuickLink MessageCenter.  This file is named NOTEPAD.EXE.  This program is shipped with every copy of Windows.


Temp Title 35
The process by which text in a fax file is recognized and converted to a file which can be understood and editied by a word processor.  QuickLink MessageCenter does not have OCR capabilities.


Temp Title 36
A pre-defined number of bytes in a file transfer.  A file transfer is a stream of data packets.


Temp Title 37
To send the text scrap to the modem.


Temp Title 38
Refers to the 5 different consecutive parts of the T.30 handshake.

Phase A - setting up the call

Phase B - the pre-message procedure and selecting acilities (handshaking)

Phase C - image transmission

Phase D - post-message procedure including end of page confirmation

Phase E - call release


Temp Title 39
A method of data transmission.  Different protocols use different methods to transmit data.


Temp Title 40
A method of dialing phone numbers using mechanically generated pulses.  Rotary telephones use pulse dialing.


Temp Title 41
An entry in the Data Phone List or the Fax Phone List.


Temp Title 42
The density of dots on an image or on screen, measured in dots per inch.  High resolution faxes are 200 by 200 dots per inch, and normal resolution faxes are 200 by 100 dots per inch.


Temp Title 43
A type of hardware flow control.  The RTS signal indicates to the modem that the computer can accept data.  The CTS signal indicates to the computer that the modem can accept data.


Temp Title 44
A one horizontal line of a fax image.  On a high resolution fax there are 2200 scan lines per fax.  On a normal resolution fax there are 1100 scan lines per fax.


Temp Title 45
The CCITT specification which defines the procedures and signals to be used between facsimile equipment.  This is often refered to as the fax "handshaking."


Temp Title 46
The CCITT specification which defines the coding scheme used for image data in a fax transmission.  Data compressed in this manner is what is transmitted over phone lines during a fax.


Temp Title 47
Dialing phone numbers using electronically generated tones.  Push-button telephones often use tone dialing.  QuickLink MessageCenter defaults to tone dialing.


Temp Title 48
The process of sending a data or program file to a remote computer.


Temp Title 49
A standard developed by CCITT which define error correction and data compression which can be used with modem to modem connections.


Temp Title 50
A type of software flow control.  An XOFF character (ASCII character 19) is sent over the line if the receiver wants to temporarily stop data transmission.  An XON character (ASCII character 17) is sent to continue the data transmission.


How To...

Below is an index of topics on exactly how commonly used functions of QuickLink MessageCenter can be performed.

Topics

How to send a fax.

How to send a fax from within an application.

How to receive a fax.

How to send a data file.

How to receive a data file.

How to record a voice message.

How to set up Fax-On-Demand

How to set up Call Transfer


How To Send a Fax

This section explains the steps involved in sending a fax to another fax machine or fax modem.

1.   Before we can send a fax, we must create something to send.  Pull down the Edit menu and select Run Notepad.  Windows Notepad must be installed on your system for this exercise.

2.   You may type in anything you wish in the Notepad window.  Type in a few lines of text.

3.   Pull down the File Menu and select Save.

4.   Type C:\TEST.TXT in the File Name field and click the OK Button.

5.   Pull down the File Menu again and select Exit.

6.   Pull down the Fax menu of QL MessageCenter and select Send Fax.

7.   In the File Specification field type C:\*.TXT and press RETURN.  The Files Available list box will change to reflect the new file specification.  You should see the file, TEST.TXT in the list.

8.   Locate the file TEST.TXT in the list of files available and double-click on the file name.

9.   The Document Type selection box will appear asking you what kind of document it is.  Select TEXT and click the OK Button.  The file will appear in the list of Files Selected.

10.   Click on the OK Button.  The Send Fax Information box will appear.

11.   Enter the proper text in the Phone, Name and Attention fields.

12.   Click the Send Fax Button.  QuickLink MessageCenter will then convert the document to fax format and  the Call Manager will appear showing you the status of the transmission.

13.   You can monitor the status of the transmission or switch to another application if you wish.


How to Send a Fax From Within an Application

This section explains the steps involved in sending a fax to another fax machine or fax modem from within any Windows application.

1.   From your Windows application (i.e.: Word for Windows), open the file you wish to fax.

2.   From the File Menu, select Printer Setup.

3.   A box will appear displaying a list of available print drivers.  Select the QuickLink MessageCenter on FAX/MODEM print driver.   QuickLink MessageCenter will now capture all print requests and send them to your fax/modem.

4.   Select the application's option to print the document.  QuickLink MessageCenter will display a dialog box asking for dialing information.

5.   Enter the dialing information or press the Phone Book Button to display the Phone Book.  Double-click on the entry to which you wish to fax.

6.   To add a cover page to the transmission, make sure the Send Cover Page option is enabled.

7.  To add a note to the trasmission, press the Modify Button and enter your message in the Note Field.

8.   You may change the time of transmission by highlighting the date or time and selecting the appropiate time and date to send the fax transmission.  By default, the transmission will occur  immediately.

9.  Press the Send Fax Button to begin the print job and start the fax trasmission (or send the fax to the fax queue).


How to Receive a Fax

QuickLink MessageCenter can receive faxes either automatically or manually.

Changing Call Manager's Answer Mode

Call Manager can be forced into an idle state where it will not answer the phone if you disable Call  Receive or click on the Call Manager's status bar with the right Mouse Button.   Call Manager will not answer the phone if the minimized Call Manager Icon has a red circle with  bar through it, or the maximized Call Manager status indicates No Answer.

Automatic Fax Receive

Automatic Fax Receive is available when the Call Manager is running and Call Receiving is enabled.  With automatic fax receive, the system will receive unsolicited faxes into the ADMIN  Mailbox.   If the remote user is operating the voice tree and fax receive is enabled for the current mailbox, then pressing "3" at the mailbox's greeting will invoke instructions about how to send a fax to QuickLink MessageCenter.  The local user need not interfere in any way with the actions of the voice tree or those of the remote user in order for a fax to be received.

If the call is already being processed by the Call Manager and operator picks up the local handset, then the voice tree will stop running and the operator can speak to the remote caller.  The call will be terminated after the local handset is placed back on hook.  Pressing Cancel at any time in the status window will cause the call to be terminated.   Pressing Stop in the status window will temporarily suspend the voice tree until the caller presses another number on their touch-tone phone.

Manual Fax Receive

Manual Fax Receive is intended for use at times when the Call Manager is not automatically answering the phone, if the phone call has originated from the local handset, or if the Manual Send Button has been selected from the QuickLink MessageCenter Print dialog.

If the call has been originated or answered locally, and the Call Manager did not initially answer the phone, then you can communicate with the other party and begin fax reception by selecting the Manual Fax Receive from the Call Manager Menu.   The intention of this feature is to allow a fax to be sent or received during an already occuring phone conversation.  Therefore, if you have Call Manager disabled, you may manually answer the call then begin a fax receiption.  To do this simply select Manual Fax Receive to manually receive the fax.

On Mwave systems, you can also use the Discriminator Window.  Press the Fax Button or choose the To Menu and select Fax to cause the system to treat the call as a fax.

Enabling Fax Receiving for a specific Mailbox

To enable fax receiving for a specific mailbox, select the Setup Button from the desired Voice Mailbox.  Press the Incoming Call Options Button and the Incoming Calls dialog box will appear.  The first option is Enable Fax Receive.  When enabled (checked), this option allows the mailbox to receive incoming faxes.

Note: Callers must specify this mailbox by pressing the Mailboxes number prior to beginning the fax transmission.


How To Send a Data File

This section explains the steps involved in sending a data file to another computer.  Sending a data file is also known as uploading.

1.   First, a connection must be made between two computers.  For this exercise, we'll connect to the Smith Micro Software, Inc. BBS (Bulletin Board System), American E-mail.  Pull down the Connect menu and select Phone List.  Then double-click on the American E-Mail entry.

2.   QuickLink MessageCenter will then dial the American E-Mail computer.  If the connection is made, you will see a CONNECT message appear in the dialer dialog box.

3.   If you have connected to American E-Mail before, enter your ID and password.  Otherwise type the word NEW.  If you are a new user, you must enter information about yourself in the sign-up process.  Enter all the necessary information when prompted.  When sign-up is complete, you will be placed at the main menu.

4.   Press the F key and press RETURN to switch to the File Library.

5.   Type S  WINDOWS and press RETURN to switch to the Windows File Library.

6.   Press the U key and press RETURN to select the uploading  process.

7.   Type in a valid DOS file name for the file to upload and press return.  This can be any valid file name.  If the file already exists on American E-Mail, you must reenter a different name.

8.   Type in TEST as the short description and press RETURN.

9.   Type in TEST again as the long description and press RETURN.  Then type OK and press RETURN again.

10.   Type a period (.) and press RETURN.  We will not need any keywords for this upload.

11.   Hit the C key and press RETURN to select the Xmodem CRC transfer protocol.

12.   American E-Mail is now ready to receive the file.  You must setup QuickLink MessageCenter to send the file now.  Pull down the File menu and select Send File.

13.   Select Xmodem CRC transfer protocol.  Since this is the protocol that was selected on American E-Mail, we must select it here also.

14.   We must now select a file to send.  For this exercise we'll send of the QuickLink MessageCenter script files, CS.SRP.  Type in CS.SRP in the File field and click on the OK button.  You must be located in the subdirectory where QuickLink MessageCenter is stored in order to access this file.  If you are located in another subdirectory, either switch to the QuickLink MessageCenter directory or you must give the full path name of the file.  For example, C:\QLMCW\CS.SRP.

15.   The file will then start to transfer.  This is a very small file and should take about 10 or 15 seconds.  When the transfer is done, a Transfer Complete dialog box will appear.  Click on the OK button.

16.   Hit the N key and press RETURN to save the file.

17.   This concludes the operations involved in sending a data file.  You are still connected to American E-Mail so you may want to browse around.  When you are ready to log off, pull down the Connect menu and select Hangup.


How to Receive a Data File

This section explains the steps involved in receiving a data file from another computer.  Receiving a data file is also known as downloading.

1.   First, a connection must be made between two computers.  For this exercise, we'll connect to the Smith Micro Software, Inc. BBS, American E-Mail.  Pull down the Connect Menu and select Phone List.  Then double-click on the American E-Mail entry.

2.   QuickLink MessageCenter will then dial the American E-Mail computer.  If the connection is made, you will see a CONNECT message appear in the dialer dialog box.

3.   If you have connected to American E-Mail before, enter your ID and password.  Otherwise type the word NEW.  If you are a new user, you must enter information about yourself in the sign-up process.  Enter all the necessary information when prompted.  When sign-up is complete, you will be placed at the main menu.

4.   Press the F key and press RETURN to switch to the File Library.

5.   Type S  WINDOWS and press RETURN to switch to the Windows File Library.

6.   Press the D key and press RETURN to activate the downloading procedure.

7.   Type WINTEST.QFX and press RETURN.

8.   Hit the C key and press RETURN to select the Xmodem CRC transfer protocol.

9.   American E-Mail is now ready to send the file.  QuickLink MessageCenter must now be set to receive the file.  Pull down the File menu and select Receive File.

10.   Select Xmodem CRC as the transfer protocol.  Since this is what we selected on American E-Mail, we must select it here also.

11.   Now you must enter the name to store the file as on your disk.  Enter WINTEST.QFX in the File field and click on the OK button.

12.   QuickLink MessageCenter will now start receiving the file.  When the transfer is complete, a dialog box will appear stating that the transmission is complete.  Click on the OK button.

13.   The file is now located on your disk as WINTEST.QFX.  This is a sample fax file that may be viewed in the QuickLink MessageCenter Viewer.

14.   This concludes the operations involved in receiving a data file.  You are still connected to American E-Mail.  You may want to browse around and possibly download another file.  When you are ready to log off, pull down the Connect menu and select Hangup.


How to Record a Voice Message

1.   From the QuickLink MessageCenter Main Application, select the Mailboxes Button.  The Mailboxes screen will appear with the list of available mailboxes.  Click on the mailbox to which you wish to add a message.  If you wish to add the initial greeting, click on the Admin Mailbox.

2.   Once the Admin Button is pressed the Mailbox - Admin dialog box will appear.  Press the Setup Button.

3.   The Mailbox Setup For Admin screen will appear.  Select the Primary Button located in the Outgoing Message group box.

4.   The Primary Message Setup dialog will appear.  This dialog box allows to to play and record your Primary Message(s).

5.   A new file should be created so existing files can be used in the future.  The default message title will appear in the Primary Message File box.  This file will be highlighted.  Type in the name of the new file.  This name can be up to eight characters with no spaces.  Be sure to add .VOI to the end of your message name.

6.    Once the new name appears in the box, press the Record Button to record your message.

7.   The MessageCenter Status box will appear to inform you of the current record status.  Once the Status section displays recording a beep will appear over the speaker and you may begin recording your message.

8.   To pause the recording at any time press the Pause Button.  Pressing the Pause Button again will allow you to continue your recording.

9.   To stop the recording press the Stop or Save Button.  The Stop Button will stop the Recording without saving.  You may press the Play Button to hear you message before it is saved.

10.  The Save Button will save the current message to the specified file name.  Press Play to hear the recorded message.

11.  If you wish to re-record the message, press the Record Button.

12.  This message will be the one hear by call incoming callers.

These steps should be repeated for each active mailbox.  Each message recorded and specified as a Primary Message will be used when the mailbox is activated.

For example:

The Primary Admin Message may be:

"You have reached Smith Micro Software, Inc. - please press 1 for Sales, 2 for Engineering, or 3 for our Fax-On-Demand Center."

The caller can then press 1 to receive the following message:

"You have reached the Sales Department of Smith Micro Software, we are unable to take your call at this time but if you leave your name, number, and a brief message we will call you back as soon as possible."


How to set up a Mailbox for Fax-On-Demand

Enabling Fax-On-Demand

Fax-On-Demand is the powerful feature that lets your callers receive faxes which are located on your system.  For example, with Fax-On-Demand enabled, you can create up to 99 information sheets on 99 products in the fax format (.QFX), all stored on your hard drive.  Anyone with a fax machine could call and get a list of the information sheets.  After reviewing the list, they can call back, make a selection, and receive a fax of the information sheets (one Fax-On-Demand list is available for each mailbox).

The first step to enable Fax-On-Demand is to click Setup from the desired Voice Mailbox, this will display the Mailbox Setup dialog for the user.  Click on Incoming call options, the Mailbox Setup for Incoming Calls dialog appears.  This dialog has four sections:  Fax Services, Auxiliary Message, Miscellaneous, and Default Action.  From the Fax Services area, check Enable Fax-On-Demand, this will allow a caller to receive a requested fax.  If you have not actually configured which fax files will be available for Fax-On-Demand, you will now need to do so.

Setting up Fax-On-Demand

Start setting up the Fax-On-Demand service by clicking the Setup Button, this displays the Fax-On-Demand Setup dialog box. This dialog box allows you to put fax files on the Fax-On-Demand list. To place a fax file in the list, do the following:

1.  Move the highlight bar onto the numbered position in the list that you want the fax file located. For example, if you want the fax file SHEET1.QFX in the 05 position, move the highlight bar to 05, and click the Edit Button to modify position 05.

2.  Clicking Edit displays the Edit Fax-On-Demand Entry dialog box. Click the Browse Button to search  your hard drive for fax files.

3.  Use the Directories list box to select a directory where the fax files are located, and then select the fax file from the Files list box, clicking OK when finished.

Note: Only high resolution fax files may be used for the Fax-On-Demand files.

4.  Enter a one line description of the fax file in the Fax Document Description field of the Edit Fax-On-Demand Entry dialog box. This is the line of text that appears on the Fax-On-Demand fax list that your callers can receive. Click OK when finished.

5.  Repeat the above steps for each document you wish to add.

6.  Click OK in the Fax-On-Demand Setup dialog box.  You will be prompted to re-generate the Fax-On-Demand list.  If you wish to add this entry to the list of available fax documents, select Yes.

To remove a fax from the Fax-On-Demand list, highlight the fax in the list and click the Delete button.

Graphics Header File

The Graphics Header File section displays the current .QFX file to be used as a header on the Fax-On-Demand faxes.  To change the header, click the Browse Button and select another .QFX file from the Graphic Header File Selection dialog which appears.  Press OK when done.

In the Maximum number of documents per call edit field, enter the maximum number of fax documents that users may request per call when calling into the Fax-On-Demand  service. The maximum is 99.

Once configured, callers may access a document by entering the documents 2-digit identification code.  After each entry, callers are given the option to add an additional fax document or start the fax transmission.


How to set up Call Transfer

The first step to enable Call Transfer for a specific Mailbox is to click Setup from the desired Voice Mailbox, this will display the Mailbox Setup dialog for the user.  Click on Incoming call options, the Mailbox Setup for Incoming Calls dialog appears.

To enable Call Transfer for this mailbox, click in the Enable Call Transfer box.  This option allows QuickLink MessageCenter for Windows to transfer the call to another extension or number.  Press the Setup Button to configure the number or extension to which the call will be forwarded.  The Call Transfer dialog will appear allowing you to enter the dial string for the call transfer.  The dial string should only contain numbers and commas (if necessary).  MessageCenter will automatically send the necessary flash forward commands.

Note: This option will only work on systems which support flash forwarding


Mailbox Access
Retrieving Mail

To retrieve a voice message, fax or memo from within a specified mailbox, press the Mailboxes button from the Button bar of the Main Application.  The MessageCenter Mailboxes Screen will appear, displaying all mailboxes.  Any mailbox showing a red flag up will contain messages.  Select (highlight) the mailbox from which you wish to receive messages.

Display Options

By clicking on, holding, and moving the right edge of the mailbox scroll window to the right, you can view a display of messages broken down in to the number of FAX_/NEW_, VOICE_/NEW_, or MEMO_/NEW_ for all mailboxes simultaneously.

Sorting Order

This option, accessible from the View menu, defines the order the messages will be displayed in the right portion of the Mailboxes scroll window.  You may sort by Date, Message Type or Read/Unread Status.

Note: You must click the mouse within the field where the messages are displayed (right mailbox scroll window) to enable these choices from the View menu.  Only one selection may be toggled on at any one time.

Setup

This option, accessible from the Mailbox menu, displays the Mailbox Setup screen for the mailbox you've chosen.  From this box, clicking on Incoming call options allows you to review the default settings for the currently-selected mailbox.

Buttons

Related Topics:

Remote Retrieval


Remote Retrieval

To retrieve your messages remotely, follow the steps below.

Dial your number.

If your mailboxes application is set to single mailbox mode then you will hear the ADMIN GREETING message.  If set to multiple mailbox mode, you will hear the MAINMAIL greeting message.  In this case enter the number of the mailbox you wish to retrieve its messages.

Once the GREETING message of your mailbox is played or during the playback enter 9 to listen to the mailbox options.

To listen to new messages, press 1 and to listen to old messages press 2.  For fax retrieval press 4.. You can also retrieve your archived messages by pressing 3.


Buttons

 Records the Primary Greeting for the selected (highlighted) mailbox.  From the ADMIN mailbox, this button also allows you to access the Front End Greeting (MAINMAIL voice file), as well as individual greetings for other mailboxes from the Greeting Selection dialog box.

 Clicking on Memo calls up a MessageCenter Status box, and will begin recording a Memo to a previously selected (highlighted) mailbox.

Note: To enable the following five buttons on the Button Bar, you must first highlight a mailbox that contains messages, and then click the mouse within the field that contains the message icons.

 Clicking on Play New will play all new (unread) messages contained in the selected (highlighted) mailbox.  Once the messages have been played, they will be changed to Read Status, and can not be played by clicking Play/New again.

 Clicking on Open allows you to play both new and saved messages.  You must first highlight any or all of the messages to be played.  (Note - Double clicking on a particular message also allows you to play messages marked Read Status.)

 The Archive button allows you to remove a message from the mailbox scroll window and store it for later reviewing.  To archive a message, highlight the desired message and click on the Archive button.  To archive multiple messages, highlight each message to archive by holding the CTRL key down and clicking on the left mouse button (once).  When all the desired messages have been selected, press the Archive button.  To view Archived Messages, choose this option from the view menu.

 The Archive button will change to Unarchive when you select the Archive Messages from the View Menu.  Clicking the Unarchive button will move the message back to the original mailbox.

 The Forward button allows you to forward a received message, fax, or memo to another mailbox.  To forward an item, highlight the desired item and click on the Forward button.  You will be taken to the Forward Messages from Mailbox dialog box, which displays the other available mailboxes.  Highlight the desired mailbox to forward the message to, and click the Forward button to send messages to that mailbox.  To forward multiple messages, highlight each message to forward by holding the CTRL key down and clicking on the left mouse button (once).  When all of your options have been selected, press the Forward button.

 The Delete button allows you to erase a received message, fax, or memo.  To delete an item, highlight the desired item and click on the Delete button.  You will be prompted to confirm your choice for deletion - click Yes to delete the displayed item or No to cancel.  You may also erase multiple items by highlighting the desired items for deletion and then clicking on the Delete button.  Again you will be prompted to confirm your choice - click Yes to All to delete the selected items, No to skip the selected items, or Cancel to exit the process.


Adding or Editing a Fax-on-Demand File

Type in the name of the fax-on-demand file or press the Browse Button to bring up a file dialog to allow selection of an existing fax file.

Note: The fax files must be in high resolution.

Type a description for the fax file which will appear in the fax-on-demand file once it is regenerated.   The fax-on-demand file is the file sent to the caller when the list of available fax documents is requested.


Fax-on-Demand Setup

Select the documents you wish to make available for fax-on-demand through this dialog.  Entry 00 always contains the Fax-on-Demand File which is a fax file listing the other documents available for fax-on-demand.   The Fax-on-Demand File is the file sent to the caller when the list of available fax documents is requested.

The Graphic Header File is a fax file that contains the cover page for each request of the fax-on-demand list.   The graphic header file can be selected by choosing the Browse Button.

Choose an entry in the fax-on-demand file list and then select Edit to change the fax-on-demand title or file associated with the entry.   The Edit Fax-on-Demand Entry dialog will be invoked.

Fax-on-demand entries can be removed by highlighting the entry and selecting the Delete Button.

You are prompted to save changes to the fax-on-demand file when the OK Button is pressed.

The Maximum number of documents per call limits the user to the indicated number of fax-on-demand files for each call.


Edit Fax-On-Demand Entry

Allows you to add or edit the fax file name and description for the currently selected Fax-On-Demand file.

Fax-On-Demand File Name

Enter the name of the file to use for this Fax-On-Demand entry.  If you are uncertain of the name of the file or the directory in which it is located, press the Browse Button to search for the file.

Fax Document Description

The description to use for this document.  The description will be added to the Fax-On-Demand File which is created by QuickLink MessageCenter and is sent to the caller whenever a request is made for all available Fax-On-Demand documents.

Note: Fax-On-Demand files must be in high resolution (200x200).


Graphic Header Setup

The Graphic Header File is a fax file that contains the cover page for the Fax-On-Demand list (option 00).  The Graphic Header File can be selected by pressing the Browse Button and selecting an appropriate fax file.

Note: The Graphic Header File must be an existing high resolution file.


Forward Mail
kForward Mail

Use this dialog to forward mail to other mailboxes.

Highlight the names of each mailbox to which you wish to forward the currently selected message and press the Forward Button.

The mail will be transferred to the receiving mailboxes and the mail available status for the receiving mailboxes will be adjusted to reflect the new mail.


Hardware Setup - MWave
Voice Setup - Mwave

Play/Record Options

Record from

Select the input device for recording voice messages.  Available devices are a telephone handset or a microphone.

Play to

Select the output device for hearing voice messages.  Available devices are a telephone handset or speaker.

Answer Options

Answer Calls On ___ Rings

The number of rings value controls how many rings the system detects before answering the phone.

Toll Saver

With the Toll Saver option checked, the system will answer on two more rings than the indicated number of rings if there is no new mail in the default mailbox.  The Toll Saver option is controlled by the Default Mailbox option.  Toll Saver will be activated on messages received in the specified mailbox only.

Monitor calls

The monitor calls option activates the external speaker attached to the MWave Board so call activity can be heard.

Handset volume

Allows you to configure the output volume for your handset.  This option can be used to compensate for quiet phone lines.

Speaker volume

Allows you to alter the output volume for your speaker.  This option can be used to compensate for quiet phone lines.

Local playback speed

Allows you to specify the speed/frequency at which received messages are played back.

Microphone gain

Allows you to alter the level at which the voice message is recorded.

Default Button

Returns all voice (hardware) options to the default settings.

Related Topics:

Voice Settings for the following modem types:

USR

Cirrus Logic

Rockwell 96V24/144 ACI

Rockwell's ICS

Sierra


Editing and Creating Mailboxes

Creating Mailboxes

From the Mailbox menu, selecting new lets you access the New Mailboxes dialog, which allows you to create new mailboxes.  This dialog box contains an edit field for the entry of a name up to 8 characters in length.  Each mailbox must have a unique name.  Enter an individual name in the Mailbox name field.

The Mailbox number field will indicate the next unused number, or you may specify any number (up to #9).

Use the Status field to place the mailbox into an active or inactive mode.   An inactive mailbox can not receive voice messages or fax transmissions, until configured to do so.

Once you entered the name and number of the mailbox click on the Add button to create the new mailbox.  You can create more than one mailbox before you exit the dialog box.

Once you have added all your mailboxes click on the Close button to update the voice data and exit the dialog box.

Editing Mailboxes

Selecting Edit allows you to change the name of the mailbox and toggle the active status of the mailbox to either active or inactive.


Flash Mail

Enables the Mailbox header to flash at regular intervals when there is unread mail in the system.

Flashing may be enabled/disabled by selecting Flash Mail from the Options Menu, or by pressing the F key when the Mailboxes box is maximized.  When enabled, a small clock is displayed next to the option.

Flashing will continue even if the window has been minimized.

Flashing is controlled by the Select Default Mailbox setting.  Flash Mail will only flash for messages received in the mailbox configured as the Default Mailbox.


Archive

Archiving lets you store your messages in an archive directory for later retrieval


MessageCenter Mailboxes Index

The main window of the Mailboxes application provides access to nine personal mailboxes, the ADMIN mailbox and the Setup dialog from the Mailbox menu.  Clicking on a mailbox with a raised flag will display the messages on the right-hand side of the Split Bar in the Mailboxes application.

Mailboxes Application Menus

File Menu

Mailbox Menu

View Menu

Options Menu

Help Menu

Mailbox Icons

ScreenSaver


Mailbox Icons

The mailbox icons change to reflect the operational state of the mailbox.  According to the state of the mailbox one or more of the following icons will be displayed in the left pane of the mailboxes window.

Note: Mailbox icons are only displayed in Multiple Mailbox Mode.

 This is an active mailbox  which has no messages and is not selected.

 This is an active mailbox which has one or more messages but is not selected.

 This is an active mailbox which is selected but has no messages.

 This is an active mailbox which is selected and has one or more messages.

 This is an inactive mailbox with no messages.

 This is an inactive mailbox with one or more messages.

Note: When an inactive mailbox is selected the bitmap does not change and its messages won't be displayed.


Help Menu

The Help menu allows the user to access on-line help about the program.


Mail Notification

The mailbox buttons in the main window will have raised flags if any read or unread mail is available in the mailbox.   Mail should be archived or deleted when it is no longer needed.

The main window will flash a number of times equal to the number of unread messages in the Default Mailbox unless the flashmail has been disabled.


Mailbox Setup

The following options are configured in the Mailbox Setup dialog, accessible by choosing Setup from the Mailboxes menu.

Outgoing Message

Select Use Primary or Use Secondary to choose which outgoing message to play.

Primary Message File

Select the Primary Message file.  This is the voice recording which will be played when this mailbox is accessed by a user dialing into the system.  Selecting the Primary Button causes MessageCenter to pop-up the Primary Message Setup dialog.

Secondary Message File

Select the Secondary Message file.  This is the voice recording which will be played when this mailbox is accessed by a user dialing into the system.  Selecting the Secondary Button causes MessageCenter to pop-up the Secondary Message Setup dialog.

Announce Only

If the mailbox is not supposed to receive any voice messages, then the Announce Only check box should be enabled.   If Announce Only is selected, then the default action Leave Message is not available.

Urgent Paging

Invokes your pager whenever new voice mail or faxes are received into your mailbox as a result of a phone call.  Select the Setup Button to display the Urgent Paging Setup Box.

Password

The Enable Password Checkbox allows you to enable/disable password protection for a specific mailbox.  When checked (enabled), a password must be entered every time you wish to access the specified mailbox.  This means that both remote and local users must enter a password to hear messages or change the current configuration for the mailbox.  Leaving this setting unchecked (disabled) allows anyone dialing in to access this mailbox's messages by simply pressing 9 on their touch-tone phone.  Press the Password Button to set the password to use for this mailbox.


Operator Paging

To access the Operator Paging dialog box, choose Setup from the Mailbox menu, and then Incoming Call Options from the Mailbox Setup dialog. 	The Operator Paging dialog allows you to decide how to be contacted when the caller selects the operator page option from the voice menu.

You may select to either play a WAV file, or configure a speaker beep as notification of a page.  On some systems, the System speaker beeps [  ] seconds option will be replaced with Ring local phone for [  ] seconds.  See Ring Local Phone Options below for more information.

To play a WAV file when paged, select the option and enter the drive, path and WAV file name of the file you wish to play.  If you do not know where the file is located, press the Browse Button and select the file by double clicking on the name.  Press the Play Button to test the WAV file.

To use a system beep as notification, select the option and enter the number of times or seconds the system should beep.  Beeps occur approximately every second.

Ring Local Phone Options:

 When enabled, this option will pass the call to the phone attached to the modem.  The call can then be answered by simply lifting the handset.

The Local page each time your mailbox is accessed option causes an operator page to be generated every time a caller enters a mailbox.

The Please Hold message is played prior to paging local operator (if enabled by checking that box).

If the Ring local... and Local page... options are both enabled, then the call will appear to transfer to the local operator if the handset is picked up.  If the Please Hold... option is selected, a message will be played to the caller prior to the transfer.

The Local page... and Please Hold... options may also be used with the Play WAV file option, however, the local handset will not ring.

Operator paging can be disabled by clearing the Enable Operator Paging check box in the mailbox setup dialog.


Password Edit

This dialog is used to change the password for access to a mailbox.

You can press the desired buttons with the mouse, press the numeric keys corresponding to the button numbers, or press the letters which correspond to the correct numbers indicated on the button.

The character entry is not case sensitive.

For example, the password 'LUCKY' could be entered by typing "lucky" or 58259.


Password Validation

You are being asked to enter a password to gain access to a password-enabled mailbox or other password-protected MessageCenter area.

Please enter the correct password and then press OK or else press Cancel to forgo the attempt.


Verify Password
Password Verify Dialog

This dialog appears after a password has been entered to confirm that this is the password you wish to use.  Enter the password for verification.  If a different password is entered, MessageCenter will inform you that the passwords did not match and you will need to re-enter the initial password.  You will again be asked to verify your password entry.


Auxiliary Greeting Setup

Use this dialog to play and record the Auxiliary Message Greeting File for the currently selected mailbox.  It is accessible by choosing Setup from the Mailbox menu, and then selecting Incoming Call Options in the Mailbox Setup dialog.  Checking Enable Auxiliary Message and clicking on the Auxiliary button produces the Auxiliary Message Setup dialog, and activates default action #5 (Hear Auxiliary Message).

To enter a new message, type over the currently displayed name in the Auxiliary Message box.  Press the Record Button to begin recording.  Once the Save Button is pressed the new message will be saved to the specified file name.

The Play Button will play the currently selected file.

The Record Button allows new message files to be created or existing ones to be changed.

It is recommended that new files be created instead of recording over the default message file.


Primary Greeting Setup

Choosing Setup from the Mailbox menu allows you to play and record the voice Primary Greeting file for the currently selected mailbox.

To enter a new message, type over the currently displayed name in the Primary Message File box.  Press the Record Button to begin recording.  Once the Save Button is pressed the new message will be saved to the specified file name.

The Play Button will play the currently selected file.

The Record Button allows new message files to be created or existing ones to be changed.

It is recommended that new files be created instead of recording over the default message file.


Secondary Greeting Setup

Choosing Setup from the Mailbox menu allows you to play and record the voice secondary message greeting file for the currently selected mailbox.

To enter a new message, type over the currently displayed name in the Secondary Message File box.  Press the Record Button to begin recording.  Once the Save Button is pressed the new message will be saved to the specified file name.

The Play Button will play the currently selected file.

The Record Button allows new message files to be created or existing ones to be changed.

It is recommended that new files be created instead of recording over the default message file.


Greeting Setup
Greeting Setup (System Message Play and Record)

For Greeting Setup of a mailbox, select the mailbox and then click on the Greeting button or select Greeting option from the Mailbox Menu. If ADMIN is selected, Greeting Setup will let you play and record Front End Greeting and the greeting files for other mailboxes.  Use the System Message Play and Record dialog to play and record voice greeting files.

The Play Button will play the currently selected file

The Record Button allows new message files to be created or existing ones to be changed.

It is recommended that new files be created instead of recording over the default message file.


System Voice Files

System Voice Files are the files used by MessageCenter to explain options and provide system information to remote users.

Note that the file extension for the voice files may vary depending upon the hardware you have and the voice file options such as bits-per-sample and record quality.   The filenames indicated here, however, are the same regardless of the MessageCenter configuration.

Below are the messages contained within each file.

AUXILIARY

This is an example of a mailbox auxiliary greeting. This message can be used to announce anything you wish when the digit 5 is pressed in your mailbox.

FDFIRST

Enter the 2 digit number of the document you wish to receive or press zero twice for a fax listing of all available documents.

FDMORE

Enter another 2 digit number of the document you wish to receive, press star to cancel, or press the pound sign to begin your fax reception.

FDNODOC

The selection you have entered is unavailable.

FDQUEUED

The fax you selected has been queued to send.

FDREADY

Your documents are ready to send.  Please wait for the beep and then press the start or manual receive button on your fax machine.

FRMAIN

Press 1 to retrieve your new faxes, Press 2 to retrieve your old faxes, Press 3 to retrieve your archived faxes, Press 5 to archive your old faxes, Press 8 to hang up, or Press star (*) to go back.

GREETING

Hello.  No one is available to take your call right now.  Please leave your name, telephone number, and a brief message and your call will be returned as soon as possible. Thank You.

MAINMAIL

Hello.  No one is available to take your call right now.  Please enter the number of the mailbox you wish to access.  If you do not know the mailbox number, press 0 or wait.

MBARCHIVE

Message archived.

MBDELETE

Message deleted.

MBREVIEW

Press 1 to review your message.  Press 2 to re-record your message.  Press 3 to save and exit  or Press star (*) to cancel.

MBSAVED

Message saved.

MBSENDMSG

End of messages.

MSMAIN

Press 1 to play new messages, Press 2 to play old messages, Press 3 to play archived messages, Press 4 to access fax retrieval, Press 8 to hang up, Press 9 for additional setup options, or Press star (*) to return to your mailbox.

MSNEW

You have new messages waiting.

MSNEXT

Press 1 for next message, Press 2 to replay this message, Press 3 for previous message, Press 4 to delete this message, Press 5 to archive this message, or Press star (*) to go back.

MSNOMSG

You have no messages in this area.

MSNONEW

You have no new messages.

MSOFF

That feature is now off.

MSON

That feature is now on.

MSPRIM

Your primary greeting is now selected.

MSSECD

Your secondary greeting is now selected.

MSSETUP

Press 1 to re-record your primary greeting, Press 2 to re-record your secondary greeting, Press 3 to select primary or secondary greeting, Press 5 to re-record your auxiliary message, Press 9 to toggle setup options, or Press star (*) to return to the message review area.

MSTOGGLE

Press 1 to toggle Urgent Paging, Press 2 to toggle message recording, Press 3 to toggle fax receive, Press 4 to toggle fax on demand, Press 5 to toggle auxiliary message, Press 6 to toggle call transfer, Press 7 to replay this menu option, Press 8 to hang up, or Press star (*) to return to the setup mailbox menu.

NOACCESS

Access denied.

NOTAVAIL

That function is not available.

PASSWORD

Please enter the password for this mailbox.

PLEZHOLD

Please hold.

RFREADY

Please begin your fax transmission now.

SYSERROR

System error!


Incoming Call Options

From the Mailbox menu, choosing Setup produces the Mailbox Setup dialog.  From here, click on Incoming Call Options to configure QuickLink MessageCenter for the following selections.

Fax Services

Enable Fax Receive

Allows fax documents to be received by the mailbox.   The Receive Fax default action is not enabled unless Enable Fax Receive is selected.

Enable Fax-On-Demand

Enable the specified mailbox to perform Fax-On-Demand actions.  Once activated the Fax-On-Demand default action is available.   The Fax-On-Demand configuration can be modified by selecting the Setup Button.

Auxiliary Message

Enables callers to listen to the auxiliary message you have recorded.   If enabled, the Hear Auxiliary Message default action will also be enabled.   You can choose a different auxiliary message or record a new one by selecting the Auxiliary Button.

Miscellaneous

Enable Operator Paging

The operator paging option is a means by which the caller can page the mailbox's

operator.   Currently there are two options that can be modified in the Operator Paging dialog.  The default action is to beep the speaker a certain number of times.  A .WAV file can also be selected for play.   By selecting different .WAV files or numbers of beeps, it is possible to determine who is being paged at any particular time.   If the operator paging is disabled, the operator paging default action is not available.  You may also specify that a Please Hold message is played prior to paging local operator.

Enable Call Transfer

This option allows a caller to be forwarded to another extension or remote location.  Once enabled, the Call Transfer default action will be available.  Once the caller presses 6 on their touch-tone phone the call will be transferred to the pre-configured number.  To configure the call transfer number press the Setup Button.

Note: Your phone system must support flash forwarding for this option to function properly.

Maximum Message Length in Seconds

This number indicates the maximum amount of speech that will be saved to a voice message in the mailbox.   It can be a number from 10 to 999 seconds.   The default length is 60 seconds.

Default Action

The default action determines what the system will do when the silence period has been reached.   The system defaults to Leave Message unless announce only has been enabled, in which case the default action becomes Replay Menu Options.

Note: At any time the existing default action is no longer valid, the system will first attempt to default to Leave Message and then to Replay Menu Options which is always a valid default action.


Call Transfer Setup

Enter the dial string for the number you wish to dial.  This number may be an extension or an outside number.

Pauses may be added by placing a comma in the dial string.  The default pause time for a comma is 2 seconds.

Examples:

To dial an extension	1010

To dial an outside line from a standard phone system.	555-1212

To dial an outside line from a PBX phone system	9,555-1212

Note:  Your system must support flash forwarding for this option to function properly.  If you are transferring a call to an internal extension, then your system must support internal flash forwarding.  If you are attempting to transfer a call to an external phone number, then your system must support flash forwarding to an external phone number.  MessageCenter will automatically send the necessary flash string so it should not be entered in the dial string.


Find Wave File

Allows you to select the file to play by allowing you to browse disks and directories for available .WAV files.

File Name

A list of available files for the specified disk drive and directory.  Double-click on the file you wish to use.

Directories

A list of available directories for the selected disk drive.  Double click on the directory you wish to view.  All available WAV file in that directory will appear in the File Name list box.

List Files of Type

Type of files to search or filter.  Since only WAV files may be used for this option, MessageCenter will filter out all other files and display only WAV files.

Drives

List of available drives.  Use the drop-down arrow to display a list of all available drives.  Click on the drive to use for the file search.


Hardware Setup - Rockwell
Voice Setup - Rockwell 96V24/144 ACI

Play/Record Options

Record from

Select the input device for recording voice messages.  Available devices are a telephone handset, microphone (modem), or microphone (soundcard).

Play to

Select the output device for hearing voice messages.  Available devices are a telephone handset, speaker (modem), or speaker (soundcard).

Sound Card Play Options

Allows you to Convert sound card files when a message is received, or when a message is played.

Checking the box for Remove sound card files tells the system to remove sound card files after __ number of minutes, hours, days, weeks or months.

Message Quality

The selections for message quality are Low (30 sec.=54,000 bytes), or High (30 sec.=108,000 bytes).  While the High setting offers the best message quality, the Low selection may be chosen to save disk space.

Speaker volume

Allows you to alter the output volume for your speaker.  This option can be used to compensate for quiet phone lines. The selections are Low, Medium, and High.

Answer Options

Answer Calls on __ rings

The number of rings value controls how many rings the system detects before answering the phone.

Toll Saver

With the Toll saver option checked, the system will answer on two more rings than the indicated number of rings, if there is no new mail in the default mailbox.  The Toll saver option is controlled by the Default Mailbox option.  Toll saver will be activated based on messages received in the specified mailbox only.

Monitor calls

The monitor calls option activates the external speaker attached to the modem or the modem's speaker so call activity can be heard.

Silence Detection Hangup

Sensitivity

Sensitivity determines which sound level constitutes silence and which constitutes voice.  When this option is set to Disabled, silence will be ignored.  When this option is set to Least Sensitive, the system is configured to a state which is least likely to detect and compress periods of silence, but is still able to do so when the line is really quiet.  When this option is set to the Most Sensitive setting, the system is configured to a state which is most likely to detect and compress periods of silence.

Hangup after __ seconds of silence

The Hangup after__ seconds of silence option controls the time-out period to be used when the modem answers a call but detects no sound coming from the caller.  This time period should be specified in tenths of seconds.   Example: [55] would be about 5 1/2 seconds.

Default Button

Returns all hardware options to the default settings.

Related Topics:

Voice Settings for the following modem types:

Cirrus Logic

IBM's Mwave

Rockwell's ICS

Sierra

USR


Hardware Setup - ICS
Voice Setup - Rockwell ICS

Play/Record Options

Record from

Select the input device for recording voice messages.  Available devices are a telephone handset, microphone (modem), or microphone (soundcard).

Play to

Select the output device for hearing voice messages.  Available devices are a telephone handset, speaker (modem), or speaker (soundcard).

Sound Card Play Options

Allows you to Convert sound card files when a message is received, or when a message is played.

Checking the box for Remove sound card files tells the system to remove sound card files after __ number of minutes, hours, days, weeks or months.

Message Quality

The selections for message quality are Low (30 sec.=54,000 bytes), Medium Low (30 sec.=108,000 bytes), Medium High (30 sec.=216,000 bytes), or High (30 sec.=432,000 bytes).  While the High setting offers the best message quality, the Low selection may be chosen to save disk space.

Speaker volume

Allows you to alter the output volume for your speaker.  This option can be used to compensate for quiet phone lines. The selections are Low, Medium, and High.

Answer Options

Answer Calls on __ rings

The number of rings value controls how many rings the system detects before answering the phone.

Toll Saver

With the Toll saver option checked, the system will answer on two more rings than the indicated number of rings, if there is no new mail in the default mailbox.  The Toll saver option is controlled by the Default Mailbox option.  Toll saver will be activated based on messages received in the specified mailbox only.

Monitor calls

The monitor calls option activates the external modem speaker, or speaker attached to the modem, so call activity can be heard.

Silence Detection Hangup

Sensitivity

Sensitivity determines which sound level constitutes silence and which constitutes voice.  When this option is set to Disabled, silence will be ignored.  When this option is set to Least Sensitive, the system is configured to a state which is least likely to detect and compress periods of silence, but is still able to do so when the line is really quiet.  When this option is set to the Most Sensitive setting, the system is configured to a state which is most likely to detect and compress periods of silence.

Hangup after __ seconds of silence

The Hangup after__ seconds of silence option controls the time-out period to be used when the modem answers a call but detects no sound coming from the caller.  This time period should be specified in tenths of seconds.   Example: [55] would be about 5 1/2 seconds.

Default Button

Returns all hardware options to the default settings.

Related Topics:

Voice Settings for the following modem types:

Cirrus Logic

IBM's Mwave

Rockwell 96V24/144 ACI

Sierra

USR


Hardware Setup - Cirrus Logic
Voice Setup - Cirrus Logic

Play/Record Options

Record from

Select the input device for recording voice messages.  Available devices are a telephone handset, microphone (modem), or microphone (soundcard).

Play to

Select the output device for hearing voice messages.  Available devices are a telephone handset, speaker (modem), or speaker (soundcard).

Sound Card Play Options

Allows you to Convert sound card files when a message is received, or when a message is played.

Checking the box for Remove sound card files tells the system to remove sound card files after __ number of minutes, hours, days, weeks or months.

Message Quality

The selections for message quality are Low (30 sec.=54,000 bytes), Medium (30 sec.=72,000 bytes), or High (30 sec.=144,000 bytes).  While the High setting offers the best message quality, the Low selection may be chosen to save disk space.

Answer Options

Answer Calls on __ rings

The number of rings value controls how many rings the system detects before answering the phone.

Toll Saver

With the Toll saver option checked, the system will answer on two more rings than the indicated number of rings, if there is no new mail in the default mailbox.  The Toll saver option is controlled by the Default Mailbox option.  Toll saver will be activated based on messages received in the specified mailbox only.

Monitor calls

The monitor calls option activates the external speaker attached to the modem, so call activity can be heard.

Playback level

Allows you to specify the volume at which messages are played back.

Recording level

Allows you to specify the volume at which messages are recorded.

Default Button

Returns all hardware options to the default settings.

Related Topics:

Voice Settings for the following modem types:

IBM's Mwave

Rockwell 96V24/144 ACI

Rockwell's ICS

Sierra

USR


Hardware Setup - Sierra
Voice Setup - Sierra

Play/Record Options

Record from

Select the input device for recording voice messages.  Available devices are a telephone handset or a microphone.

Play to

Select the output device for hearing voice messages.  Available devices are a telephone handset or speaker.

Answer Options

Answer Calls On ___ Rings

The number of rings value controls how many rings the system detects before answering the phone.

Toll Saver

With the Toll Saver option checked, the system will answer on two more rings than the indicated number of rings if there is no new mail in the default mailbox.  The Toll Saver option is controlled by the Default Mailbox option.  Toll Saver will be activated on messages received in the specified mailbox only.

Monitor calls

The monitor calls option activates the external speaker attached to the modem so call activity can be heard.

Silence Detection Hangup

Sensitivity

Sensitivity determines which sound level constitutes silence and which constitutes voice.  When this option is set to None, silence will be ignored.  When this option is set to Least Sensitive, the system is configured to a state which is least likely to detect and compress periods of silence, but is still able to do so when the line is really quiet.  When this option is set to the Most Sensitive setting, the system is configured to a state which is most likely to detect and compress periods of silence.

Hangup after __ seconds of silence

The Hangup after__ seconds of silence option controls the time-out period to be used when the modem answers a call but detects no sound coming from the caller.  This time period should be specified in tenths of seconds.   Example: [55] would be about 5 1/2 seconds.

Sample Rate

Select the interval at which frequency is being sampled (more bits per second = higher quality)

DMA Channel

DMA selects the Direct Memory Access channel.

Default Button

Returns all hardware options to the default settings.

Related Topics:

Voice Settings for the following modem types:

Cirrus Logic

IBM's MWave

Rockwell 96V24/144 ACI

Rockwell's ICS

USR


Hardware Setup - U.S. Robotics
Voice Setup - USR

Play/Record Options

Record from

Select the input device for recording voice messages.  Available devices are a telephone handset or a microphone.

Play to

Select the output device for hearing voice messages.  Available devices are a telephone handset or speaker.

Answer Options

Answer Calls On ___ Rings

The number of rings value controls how many rings the system detects before answering the phone.

Toll Saver

With the Toll Saver option checked, the system will answer on two more rings than the indicated number of rings there is no new mail in the default mailbox.  The Toll Saver option is controlled by the Default Mailbox option.  Toll Saver will be activated based on messages received in the specified mailbox only.

Monitor calls

The monitor calls option activates the external speaker attached to the modem or the modem's speaker so call activity can be heard.

Silence Detection Hangup

Sensitivity

Sensitivity determines which sound level constitutes silence and which constitutes voice.  When this option is set to None, silence will be ignored.  When this option is set to Least Sensitive, the system is configured to a state which is least likely to detect and compress periods of silence, but is still able to do so when the line is really quiet.  When this option is set to the Most Sensitive setting, the system is configured to a state which is most likely to detect and compress periods of silence.

Hangup after __ seconds of silence

The Hangup after__ seconds of silence option controls the time-out period to be used when the modem answers a call but detects no sound coming from the caller.  This time period should be specified in tenths of seconds.   Example: [55] would be about 5 1/2 seconds.

Speaker volume

Allows you to alter the output volume for your speaker.  This option can be used to compensate for quiet phone lines.

Default Button

Returns all hardware options to the default settings.

Related Topics:

Voice Settings for the following modem types:

Cirrus Logic

IBM's Mwave)

Rockwell 96V24/144 ACI

Rockwell's ICS

Sierra


Urgent Paging

Allows you to enter your pager number so when a call is received in the specified mailbox you will be paged.  When a message is received in the mailbox, MessageCenter will page you as soon as the call is terminated.

Additionally, you may send regular DTMF (numeric) pages.

Urgent Paging Setup

Select the type of paging to use.

DTMF Paging

Allows a number to be sent to the pager.

Alphanumeric Paging

Allows both numbers and letters to be sent to a pager.

Note: The pager must support Alphanumeric paging for this option to function properly.

DTMF Paging Setup

Enter the telephone number of your paging system followed by several commas.  Each comma will force a 2 second pause.  Enter the number of commas required for the proper delay for your system.

After the commas, enter your Pager ID (this is only required on systems that use IDs to identify a specific pager.  Paging services which use unique telephone numbers for each pager will not require this step.).  If a Pager ID is required, add an additional comma before entering the page message.

Enter the page message.  The message should consist of your telephone number or some number which notifies you of a received message.

Examples

Pager with no Pager ID required for Paging Service.

Pager Service #, pause,Office Number

555-5212,,,,555-2233

Pager with Pager ID required for Paging Service.

Pager Service #, pause, Pager ID, pause, Office Number

1-800-555-2233,,,,556565,555-2233


Alphanumeric Paging
Alphanumeric Paging Setup

Paging Phone Number

Enter the telephone number of your paging system.

Pager PIN

Enter the identification for the pager.

Alphanumeric Text

Enter the message to send to the pager.

Selecting the OK button will send the message to the paging system.

Default Text Template

This button is used to create the text which will be sent when a call is received within a specific mailbox.  Press this button and enter the message to be sent.

Example:  "A message was received in your mailbox at the office.

                   Mail (<Mail>), Fax (<Fax>)."

The page will read:

A message was received in your mailbox at the office.

Mail (1), Fax (0).

Note: Mail forwarded from another mailbox is not considered urgent and will not cause MessageCenter to page you.


Default Mailbox
Select Default Mailbox

The Select Default Mailbox option allows you to configure which mailbox will control the flash option.  The ADMIN mailbox is set as the default mailbox.  This means that whenever a message is received in the ADMIN mailbox the Mailbox Icon or Header will flash (if Flash Mail is enabled).  Messages received in other mailboxes will not cause the icon to flash.  This mailbox will also be displayed in the Call Managers answering machine graphic.

Any mailbox may be selected as the Default Mailbox by choosing this selection from the Options Menu of the Mailboxes application.  The Select Default Mailbox dialog will appear.

Highlight the mailbox to flash on.

Whenever a message is received in this mailbox, the Mailboxes Icon or Header will flash and the total number of new messages for this mailbox will appear in the Call Manager display.

The Default Mailbox is also displayed in the QuickLink MessageCenter Default Screen Saver.  If this Screen Saver is not already selected, it may be specified in the desktop setup portion of the Windows application.  This Screen Saver is a convenient advantage that offers easy access to the mailbox number, status information, and total number of new messages.

Note: This option also controls the Toll Saver Option configured in the Voice Setup Menu.  If you have Toll Saver enabled, the mailbox specified in this option will control if toll saver is used.  If there are new messages located in this mailbox and Toll Saver is enabled, MessageCenter will answer on the specified number of rings.  If no new messages have been received in this mailbox then MessageCenter will answer on two rings more than the number of rings specified.  New messages located in other mailboxes have no impact on the Toll Saver option.

Related Topics:

Flash Mail


Voice Files Setup
System Message Play and Record

The various system greeting and voice operation files.  Use this dialog box to re-record the available system voice messages.  Each file listed plays a message based on a specific function of MessageCenter.  The current contents of each of these files is described in the System Voice Files section.

Buttons

Play

Plays the currently selected system voice file.

Record

Allows existing system message to be re-recorded.  You may change these messages to be in your voice.

By default, the MAINMAIL File will be displayed when this dialog box is activated.  The MAINMAIL message is the message played to notify callers of the available mailboxes on the system.


Help Version
QuickLink MessageCenter Help Version 2.0


Mailboxes Application
Mailboxes Application - Menu Overview

Selecting Access Mailboxes from the Voice menu application calls up the mailboxes application, which provides the following pull-down menus:

File

Mailbox

View

Options


Options Menu

The Options menu contains the following options:

Voice Setup - This option accesses the Voice Setup dialog box, which allows you to configure Play/Record options, Answer options and other choices depending upon the modem you are using.  See the section Voice Setup in the user manual, and Special Hardware Considerations (App. E) for more information.

System Voice Files - This selection produces the System Message Play and Record dialog box, which includes files that prompt the caller through the Voice Mail steps.  See the section System Voice Files in the user manual for more information.

Test Mode - Lets you review greetings and messages, and review the QuickLink MessageCenter system.

Single Mailbox - Checking Single Mailbox sets the system up for one mailbox only (ADMIN).

Multiple Mailbox - Checking Multiple Mailboxes allows you to configure the 9 additional mailboxes.

Note:  If you have already configured the system for Multiple Mailboxes, and then select Single Mailbox, the system will allow you to view the ADMIN Messages Only.  The selection for viewing Messages and Mailboxes will be grayed out.  You are able to click back and forth between the two options, without losing mailbox setup data.

Flash Mail- Enables the Mailbox header to flash at regular intervals when there is unread mail in the system.

Select Default Mailbox - This option allows you to configure which mailbox will control the flash option.


Test Mode

Choosing Test Mode causes the system to go into the test mode of the voice mail system.   The system uses the locally selected input and output devices.   If the speaker and microphone are selected, the entry of the DTMF tones can be simulated by pressing the keys on the numeric keypad.   The MessageCenter Status window must be your active window for local keyboard entry to function correctly.


View Menu

The View menu contains the following options:

Messages Only - Selecting Messages Only places a checkmark next to the menu option, and displays only the messages in the Mailboxes window.

Mailboxes and Messages - Selecting Mailboxes and Messages places a checkmark next to the menu option, displays mailboxes on the left side of the Split Bar, and messages on the right side of the Split Bar.

Split - The Split selection gives your mouse drag and drop control of the Split Bar, for altering the display (and viewing a breakdown of messages by voice, fax, memo and new).

Sort By Date (Time) - Arranges the messages in the chronological order in which they were received.

Sort By Message Type - Arranges the messages by type - voice messages, fax messages or memos.

Sort By Read/Unread Status - Separates new messages from ones that have been previously read.

Voice Messages - Checking this selection displays voice messages.

Fax Messages - Checking this selection displays fax messages.

Archive Messages - Checking this selection displays archived messages.

Toolbar - Checking this option displays the Toolbar, which provides Buttons to quickly access frequently-used features.

Status Bar - Checking this option displays the Status Bar at the  bottom of the screen, showing date, time and the number of messages.


Mailbox Menu

New - After clicking the mouse in the Mailboxes field (left of the Split Bar), selecting New produces the New Mailbox screen.  This allows you to configure and add new mailboxes.

Edit - Selecting Edit allows you to change the name or status (or both) of a highlighted mailbox.  The status options are active or inactive (inactive mailboxes appear grayed-out in the window, and cannot receive incoming calls until reconfigured).

Delete - To delete a mailbox, highlight it and select Delete.

Greeting - Allows you to play or record greetings for individual highlighted mailboxes.  If you first highlight the ADMIN mailbox, this item provides access to the Greeting Selection dialog box, which lets you play and record the primary greeting for each mailbox.  This screen also lets you play and record the Front End greeting (the first outgoing message callers will hear).

Setup - This choice provides the Mailbox Setup screen for the highlighted mailbox.  For more details on configuring setup options, refer to the section Setting Up Individual Mailboxes in the user manual.


File Menu

File menu contains the following options:

Open - Allows you to play messages.  First highlight any or all of the messages to be played, then choose Open.

Play New - Allows you to play only new messages.  Once played, messages change to Read Status, and this selection is grayed out.  This selection will launch the Fax Viewer for new faxes.

Forward - Allows you to forward a received message, fax or memo to another mailbox.

Archive - Allows you to remove a message from the Mailbox scroll window and store it for later viewing.

Delete - Allows you to erase a received message, fax or memo.

Memo - Select this option to record a voice memo, which will be received in the highlighted mailbox.

Exit - Quits the Mailboxes application.


QuickLink QuickStart

QuickLink QuikStart is designed to preset the voice system for simple operations.  This dialog box contains the following options.

Mailbox Mode

Voice Options

One you have completed setting up your system press Continue to move on.

Note: Canceling will take you back to the QuickLink main application.


Mailbox Mode

Mailboxes application is preset to single mailbox mode for simplicity.  If you need to configure the system to multiple mailboxes click the Mailbox Mode button to change the setting.

This dialog box contains the following options

Single Mailbox Mode

Multiple Mailbox Mode


Single Mailbox Mode

Checking this option will set your mailboxes application to Single Mailbox Mode.  In this mode only the ADMIN mailbox is active and mailboxes screen consists only of messages.  Also, the MAINMAIL front end greeting message will not be played in this mode.  Instead, the ADMIN GREETING file will be played.

Note: If you have already created a few mailboxes and then change to Single Mailbox Mode, going back to Multiple Mailbox Mode will not automatically bring back those mailboxes.  However, you can create new mailboxes with the same names and will get back the previous mailbox settings and messages if any.


Multiple Mailbox Mode

Checking this option will set your mailboxes application to Multiple Mailbox Mode.  In this mode you can add and configure up to 9 mailboxes


Greeting Selection

This dialog shows all the active mailboxes with their corresponding choices of greeting messages (primary or secondary).

The Record button will let you record the greeting message selected from the Mailbox Setup Dialog.

The Play button will let you play the greeting message selected from the Mailbox Setup Dialog.


ScreenSaver

QuickLink MessageCenter will give you the option of choosing the Default Screen Saver, a convenient advantage for a quick view of new messages.  The QuickLink MessageCenter Screen Saver provides a floating image of the Call Managers answering machine graphic, and displays the mailbox number, status information, and the total number of new fax, voice, or memo messages received in the Default Mailbox.  If you choose not to select the Default Screen Saver during installation, it may be substituted later from the desktop setup portion of the Windows application.

Related Topics:

Default Mailbox


Script Language

Below is a list of the commands in the QuickLink MesageCenter Script Language.

Baud Statement:

This statement allows you to specify the baud rate to be used when the script file is executed.

Format:	Baud "rate"

"Rate" can be set to 110, 150, 300, 600, 1200, 2400, 4800, 9600, 19200, 38400, 57600, or 115200.

Clearstring Statement:

This command will clear the contents of the special variable called InString.  This variable is created by the use of the second form of the In Statement defined below.

Format:	Clearstring

CLS Statement:

This command will clear the QLMC Terminal Window and has the same effect as selecting Clear Screen on the Edit Menu.

Format:	CLS

The CLS statement will not impact the contents of the Line Buffer.

Data Statement:

This statement is used to specify the number of data bits, either 4, 5, 6, 7 or 8 to be used during the execution of the script.

Format:	Data "#"

Where # is either 4, 5, 6, 7 or 8.

Dial Statement:

This command will instruct QLMC to dial a specified telephone number.

Format:	Dial "xxx-xxxx"

Where xxx-xxxx is the telephone number to be dialed.  QLMC will use the dialing prefix defined on the Modem Setup Dialog Box.  You must have an AT command set compatible modem and have English Responses set on to use this statement.

Example:	Dial "1-714-964-9316"

The example above would instruct QuickLink MessageCenter to dial the Smith Micro Software support BBS.

Echo Statement:

This command will cause a literal string that follows the command to be displayed in the local Terminal Window.

Format:	Echo "xxxxxx"

Where xxxxxx is a literal string to be echoed to the Terminal Window.  The string must be enclosed by double quotes.

Example:	Echo "This is a sample string"

The string, This is a sample string, will be displayed in the local Terminal Window.

End Statement:

This command is used to mark the logical end of a set of script commands.

Format:	End

Execution of the script instructions is halted upon encountering an END command.

Goto Statement:

This command will transfer the execution to a specified procedure name.

Format:	Goto Procedure:

Where Procedure: is the name of a procedure defined in the script file.  The procedure name must end with a colon.  The following script code shows the use of the GOTO statement.

Example	Start:

Echo "This is an example"

Goto Step2:

Step1:

End

Step2:

Goto Step1:

If you follow the execution of the script above, the last procedure executed is Step1: that terminates the script with the END Statement.

If Statement:

The If Statement allows you to test the contents of a special variable called InString.  InString is created by using the second form of the In Statement defined below.

Format:	If InString = "xxxxxxx" Goto Procedure:

Where xxxxxxx is a literal string not longer than 40 characters.  If InString equals the specified literal string then execution is transferred to the procedure specified in the Goto.

Example:	If InString = "Password" Goto Step2:

In Statement:

There are two forms of the In Statement.  The first form of the statement will cause QLMC to wait "n" seconds for string of characters to be received from a remote computer.

Format:	In "xxxxxx"  n

Where xxxxxx is a string for which you want QLMC to wait.  QLMC will wait up to "n" seconds for a message to be received from a remote computer.  If, after waiting "n" seconds, the string is not received, the remainder of the commands in the script file will be bypassed.

Example:	In "Password?" 30

QuickLink MessageCenter will wait 30 seconds for the string, Password?, to be received from the remote computer before continuing with the execution of the script.

The second form of the In Statement allows you the capability to receive one character at a time from your modem.  Each character will be added to a special buffer called InString.

Format:	In InString

InString may contain up to 40 characters of input and will generate an error if more than 40 characters are received.  InString may be used in an If statement for testing and controlling the flow of the script execution.

Out Statement:

This command will cause a string to be transmitted to a remote computer.

Format:	Out  "xxxxxx"

Where, xxxxxx is a string to be transmitted to a remote computer.

Example:	Out "DEMOPASS\r"

QLMC will transmit the string, DEMOPASS, to the remote computer followed by a Return character (\r).

Pause Statement:

This statement will cause the execution of a script file to be temporarily halted until the user presses a key on the keyboard.

Format: 	Pause

A message will be displayed in the terminal window, instructing the user to Press a Key to Continue.

Parity Statement:

This statement is used to specify the parity to be used during the execution of the script.

Format:	Parity "x"

Where, x is "N" for none, "O" for odd, "E" for even, "M" for mark, and "S" for space parity.

RTSCTS Statement:

This statement is used to specify whether the RTS/CTS hardware flow control is to be used when executing this script.

Format:	RTSCTS "xx"

Where xx is "ON" for on or "OFF" for off.

Stop Statement:

This statement is used to specify the number of stop bits, either 1, 1.5 or 2 to be used during the execution of the script.

Format:	Stop "#"

Where # is either 1, 1.5 or 2.

Until Statement:

This command will cause QLMC to wait until a specified time before continuing with the execution of the script.

Format:	Until "hh:mm"

The time must be specified in the form of  24 hour clock.

Wait Statement:

This command will cause QLMC to delay for 'n' seconds before proceeding with the next script command.

Format:	Wait n

Where 'n' is the number of seconds you want QLMC to wait before proceeding to the next script command.

Example:	Wait 15

QLMC will wait 15 seconds before executing the next step in the script file.

XonXoff Statement:

This statement is used to specify whether the Xon/Xoff flow control is to be used when executing this script.

Format:	XonXoff "xx"

Where xx is "ON" for on or "OFF" for off.

In addition to the above script commands, the QLMC script language includes a number of predefined variables that may be used in writing a script.  Many of these variables are used by QLMC to provide automatic connection to Compuserve, Dow Jones and GEnie.  The following list of variables are included in the script language:

Variable Meaning

Compunet	Telephone number for CompuServe's own network

Telenet	Telephone number for Telenet

Tymnet	Telephone number for Tymnet

Cacct	CompuServe account number

Cpass	CompuServe password

Dpass	Dow Jones password

Guser	GEnie user number

Gpass	Genie password


Troubleshooting

This section describes some common errors and help for fixing them.

1.   The sent fax comes out squashed or elongated.

The fax was sent using a different resolution than when the fax was converted.  Ensure that the resolution setting is the same for both cases.

2.   Laser printers will not print using a high resolution.

The printer does not have enough internal memory to store the entire page at high resolution.  More memory must be added to the printer or a lower resolution must be used during printing.

3.   Graphic files come out very large after conversion.

The graphic files are saved at either a very high resolution or low resolution.  This mostly occurs in scanned graphic files that were scanned at unsupported resolutions.  Graphics should be scanned at resolutions ranging from 100 to 200 dots per inch.

4.   "Unable to convert file - Bilevel error" message appears when converting Windows BMP files.

In order for QuickLink MessageCenter to convert BMP files, they must be black and white format.  BMP files may contain only the colors black and white but they are not true black and white files.  Files must be saved as Monochrome Bitmap in Windows Paintbrush.  This option can be found be selecting the Options button on the Save dialog.

5.   "Modem not a fax modem" or "Unable to detect modem" message appears when sending a fax.

A memory or port conflict is present on the system or inappropriate software is being used with the modem.  Ensure that the appropriate software is being used with the modem such as class 1 software with a class 1 fax modem or send/receive software with a send/receive modem.  If proper software is being used, check for any memory or port conflicts.

If your modem is located on COM3 or COM4, Windows 3.0 sometimes has a problem with these ports in 386 Enhanced mode.  If you are having problems sending or receiving faxes and your mode is on COM3 or COM4, you may wish to move your modem to COM1 or COM2 or upgrade to Windows version 3.1.

Related Topics:

Error Codes


View Fax Document
QuickLink Fax Viewer

The QuickLink Fax Viewer is used to view a fax.  It allows you to view the fax in a number of sizes and positions.  Use the menu to manipulate the fax for viewing.  The Button Bar also provides easy access to all the features of the QuickLink Fax Viewer.  Buttons that are dimmed are not available for use at that time.  The Status Bar displays information about the fax currently being viewed.

Click on an area of the picture above to receive help about that portion of the QuickLink Fax Viewer.


Open...

Print...

Printer Setup...

Exit


Button Bar


Normal View

Fit Vertical

Fix Horizontal

Zoom In

Zoom Out

Grabber

Next Page

Last Page

Previous Page

First Page


Flip Page

Inverse Page


Open Fax File

  Opens a fax file for viewing.  The QuickLink Fax Viewer uses the standard Windows Open File Dialog.

Only QuickLink II Fax format files (*.QFX, *.REC) can be viewed in the QuickLink Fax Viewer.


Print Fax File

  Prints the fax file being viewed.

Related Topics:

Printer Setup


View Fax Printer Setup
Printer Setup

Allows you to select the print driver that QuickLink will print to.  Select the correct driver from the list that corresponds to your printer.

Related Topics:

Print Fax File


Exit QuickLink II Fax Viewer
Exit Viewer

Exit the QuickLink Fax Viewer and return to the previously running task.

If the QuickLink Fax Viewer was invoked from within the main QuickLink application, you will return to that application after exiting.  Otherwise, you will be returned to the previously running task.


Show/Hide Button Bar

Shows or hides the Button Bar.

Select the Button Bar option from the edit menu to show the Button Bar.  A check mark will be placed next to the menu option indicating that it is active.  To turn off the Button Bar, select the option from the menu once more.


Fit Fax Vertically

  Displays the currently viewed fax page so that the entire height of the page can be viewed.


Fit Fax Horizontally

  Displays the currently viewed fax page so that the entire width of the page can be viewed.


Display Fax Actual Size
Normal Fax View

  Displays the currently viewed fax page in normal size.


Zoom In

  Zooms in on an area of the fax page.

When Zoom In mode in effect, the cursor will change to a magnifying glass allowing you to select the area to be enlarged.  Place the cursor on the area you wish to magnify and click the left mouse button.


Zoom Out

  Zooms out on an area of the fax page.

When Zoom Out mode in effect, the cursor will change to a magnifying glass allowing you to select the area to be zoomed out.  Place the cursor on the area you wish to zoom out and click the left mouse button.


View Grabber
Grabber

  Allows the fax to be moved within the viewer window.

When grabber mode is in effect, the cursor will change to a hand allowing you to select the area of the fax to be moved.  Place the hand on the area, click and hold the left mouse button and drag the fax to the new position.  Then release the mouse button.


View Next Fax Page
View Next Page

  Displays the next page of the fax.


View Previous Fax Page
View Previous Page

  Displays the previous page of the fax.


View First Fax Page
View First Page

  Displays the first page of the fax transmission.


View Last Fax Page
View Last Page

  Displays the last page of the fax transmission.


Flip Fax Horizontally

  Flips the fax page horizontally.


Invert Fax Page
Invert Page

  Inverts the fax page so that the foreground color becomes the background color and the background color becomes the foreground color.


Viewer Status Bar

Displays information pertaining to the viewed fax.

The Viewer Status Bar displays important information about the fax being viewed.  From left to right, the items displayed are: the fax file being viewed; the current zoom factor; the page being viewed and the total pages in the document; the current view mode.